Step 3 of 5 - Updating shortcuts - has failed with a fatal error.
Hi,
The Enterprise Vault move Archive wizard gives the following error message after copying User Archive from an EV 9.02 to EV 10 server.
28/11/2011 15:25:48 Started Processing
28/11/2011 15:25:49 Step 1 of 5 - Copying.
28/11/2011 15:41:46 Progress Statistics: Total items: 11461. Items processed: 11461. Errors: 0.
28/11/2011 15:41:57 Step 3 of 5 - Updating shortcuts - has failed with a fatal error.
28/11/2011 15:41:57 Could not determine the shortcut update task for the destination archive. Enterprise Vault will try again later unless the retry count has been reached. Exception: The specified sub task record does not exist.
28/11/2011 15:41:57 Move Archive task has failed with fatal error.
28/11/2011 15:41:57 Stopped Processing
All the users are using virtual vault.
So there are no shortcuts to upgrade.
Richard.
- Ahhhh ok yeah this is a known issue that I've had in my environment as well So when you selected the archive and the destination to move it to, it didnt find the user in question right? And you manually had to select it? If that's the case, you have to start over again and edit the source sites ExchaneMailboxEntry table and change the mbxGUID so that it matches the destination site We have to do this only on a rare occasion, it should be fixed in an upcoming service pack though (not ev9 sp3)