Synchronize button missing
Hi Experts,
Some of my user having this kind of issue, their "synchronize button missing" from outlook .
after deploying the EV agent version 10.0.0, restart outlook, even did restart the computer . the result still the same. sorry, picture below is not the correct screenshot, i just want to show you the situation only, the yellow box is missing which is the synchronize button. i also press cntrl + alt and press on the icon, the reset cache is grey out.
thanks
hisyam
Looks like the "Offline store required" setting is set to "Yes" in the Desktop policy, advanced tab, Vault Cache section, and this Outlook session is not using a Cache Mode connection to Exchange. As Vault Cache is not available then the sync button is not visible.
Could either change the policy or use cache mode in Outlook.