Forum Discussion

hisyamIZ's avatar
hisyamIZ
Level 3
13 years ago

Synchronize button missing

Hi Experts,

Some of my user having this kind of issue, their "synchronize button missing" from outlook .

after deploying the EV agent version 10.0.0, restart outlook, even did restart the computer . the result still the same. sorry, picture below is not the correct screenshot, i just want to show you the situation only, the yellow box is missing which is the synchronize button. i also press cntrl + alt and press on the icon, the reset cache is grey out.

 

thanks

hisyam

Agents
Enterprise Vault
Information Governance
  • RichardG's avatar
    RichardG
    13 years ago

    Looks like the "Offline store required" setting is set to "Yes" in the Desktop policy, advanced tab, Vault Cache section, and this Outlook session is not using a Cache Mode connection to Exchange. As Vault Cache is not available then the sync button is not visible.

    Could either change the policy or use cache mode in Outlook.

     
  • Amit_Dol's avatar
    Amit_Dol
    Level 4
    13 years ago

    Just check the "Desktop Policy Settings" for the user. Check the "Synchronize Vault Cache" is Enabled and On Toolbar is also Enabled

     

  • hisyamIZ's avatar
    hisyamIZ
    Level 3
    13 years ago

    but we deploy it using GPO for 14 people. only 1 machine got this problem. previously got one user having the same problem, but then i ask the user to reboot his machine, and then the button appear. i tried on this one machine, still the synchronize button is dissapear.

     

    and fyi, i already check on the desktop policy ,the synchronize vault cache both was tick.

     

    thanks

    hisyam.

  • RichardG's avatar
    RichardG
    Level 5
    13 years ago

    Looks like the "Offline store required" setting is set to "Yes" in the Desktop policy, advanced tab, Vault Cache section, and this Outlook session is not using a Cache Mode connection to Exchange. As Vault Cache is not available then the sync button is not visible.

    Could either change the policy or use cache mode in Outlook.

     
  • hisyamIZ's avatar
    hisyamIZ
    Level 3
    13 years ago

    yup the policy was set to yes on the desktop policy, and yes the outlook cache mode was not set. after i tick the cache mode and restart the outlook, the EV add-in tab is missing.

  • hisyamIZ's avatar
    hisyamIZ
    Level 3
    13 years ago

    after restart the machine a few times. the synchronize button appear already.

     

    thanks guys!

     

    regards,

    hisyam