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Tonaco_pt's avatar
Tonaco_pt
Moderator
4 years ago

Synchronize index volume Item With Errors

Hi all, Just Synchronize index volume and finish with Items withh error:   [ Spoiler ] The error led me to this post https://www.veritas.com/support/en_US/article.100039340,   Run the script  ...
  • Marcde's avatar
    Marcde
    4 years ago

    Hi there,

    the log is telling you exactly what is going on with "Item is still on storage queue".

    This item did not get past the storage queue so far, that is why EV is not able to index it. Restarting the storage service on the relevant ev server should force EV into reprocessing this item and in case this is going wrong, writing something into the event log for further troubleshooting.

     

    Regards

    Marc

Marcde's avatar
Marcde
Moderator
4 years ago

Hi there,

the log is telling you exactly what is going on with "Item is still on storage queue".

This item did not get past the storage queue so far, that is why EV is not able to index it. Restarting the storage service on the relevant ev server should force EV into reprocessing this item and in case this is going wrong, writing something into the event log for further troubleshooting.

 

Regards

Marc

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    4 years ago

    Hi Marc

    After restarting the storage service the archive index volume became synchronize

    Thank you

    António Mourão