Forum Discussion

bilalaker's avatar
bilalaker
Level 3
12 years ago

Outlookanywhere Error (COM) synchronizing: 0xFFFFFFFF

Hi, local and external adresses are like below.  vault1.akr.local(10.0.0.128)  --> vault sever local adress mail1.akr.local (10.0.0.127)--> exchange local adress vault.aker.com --> vault external adress mail.aker.com --> mail server external adress  Vault.aker.com has an external ip 195.xx.199.128 Mail.aker.com has an external ip 195.xx.199.127 On checkpoint Firewall  smtp,https request to 195.xx.199.128(mail.aker.com) direct to 10.0.0.128(mail1.akr.local) https request to 195.xx.199.127(vault.aker.com) direct to 10.0.0.127(vault1.akr.local) On local network everything works normal When using outlook anywhere they can do restore and store process. (Just asking credential again at first time)  But syncronizing to virtual vault it gives error. I haven't found any solution yet.  The client log is like below. If need i will put the max tracing client log. 11/01/2013 21:06:09.175[3616][H]: User initiated 'Synchronize Vault Cache'. 11/01/2013 21:06:09.183[7144][H]: HDR:SYNC: Pre-processing.  Type:MANUALLY INITIATED 11/01/2013 21:06:09.185[7144][H]: HDR: Sync status:19 11/01/2013 21:06:09.201[4076][H]: CONTENT:STORE: [Offline Config] Maximum Store Size (MB): 1024 11/01/2013 21:07:09.188[6092][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 11/01/2013 21:07:09.210[7144][H]: HDR:SYNC: Updating MDC map 11/01/2013 21:07:09.211[7144][H]: HDR:SYNC: Getting accessible archives 11/01/2013 21:07:09.212[7144][H]: HDR: Requesting page: ListArchives.aspx?x=evoutlookext&evhost=https://akrvault.akr.local/EVAnon 11/01/2013 21:07:09.245[7144][H]: HDR:SYNC: Error (COM) synchronizing: 0xFFFFFFFF 11/01/2013 21:07:09.245[7144][H]: HDR:SYNC: Failed 11/01/2013 21:07:09.246[7144][H]: HDR: Sync status:-1 Any advice?
Enterprise Vault
Information Governance
  • JesusWept3's avatar
    JesusWept3
    12 years ago
    It's not a duplicate its just an extension to the other one I seem to remember on the previous thread it was because it was pointing to EvAnon virtual directory and not EnterpriseVaultDirectory And the issue there is that EVanon uses anonymous access under the EvAnon account that was set up as opposed to EnterpriseVault virtual directory which uses IWA/Basic, so what's happening is its an authentication issue more likely than not
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Please show the desktop information section of the client log - because you've not included any version information.

  • AndrewB's avatar
    AndrewB
    Moderator
    12 years ago

    it's posted here

    https://www-secure.symantec.com/connect/forums/symantec-enterprise-vault-10-outlook-anywhere-using-checpoint

  • JesusWept3's avatar
    JesusWept3
    Level 6
    12 years ago
    It's not a duplicate its just an extension to the other one I seem to remember on the previous thread it was because it was pointing to EvAnon virtual directory and not EnterpriseVaultDirectory And the issue there is that EVanon uses anonymous access under the EvAnon account that was set up as opposed to EnterpriseVault virtual directory which uses IWA/Basic, so what's happening is its an authentication issue more likely than not
  • bilalaker's avatar
    bilalaker
    Level 3
    12 years ago

    Hi,
    I couln't understand clearly.
    Vault server uses vaultadmin system account. 

    Evanon directory did not create after Vault installation. so I run OWAUser.wsf
    On IIS At Evanon directory at basic setting on connect as tab, I select "vaultiis" user which is created on DC .

    EnterpriseVault directory--> asp.net Impersonation, Basic,Windows Authantication
    Evanon directoy -->Anoymous , ASP.net Impersonation

    thanks..

  • bilalaker's avatar
    bilalaker
    Level 3
    12 years ago

    Additionally, 

    At Desktop policy,  Rpc over Http connection is direct URL:https://vault.aker.com/EnterpriseVault
    Use Proxy sertting, Web Application URL: Https://akrclustervault.akr.local/EnterpriseVault

    akrcluster vault is cluster ip adress of vault1 and vault2

     

  • bilalaker's avatar
    bilalaker
    Level 3
    12 years ago

    hi,

    Using Outlook anywhere I can do manually restore and store process but when i press syncronize button.
    İt gives error: not connect to EVserver.

    At client log it gives Could not contact the EV web server using the RPC over HTTP URL (https://vault.aker.com/EnterpriseVault)

     

    But I can connect it via internet explorer. And I can search archive items.

     

    ArchiveOnlyWithAttach = 0 [Desktop Setting]
    13/01/2013 09:53:07.297[5960][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
    13/01/2013 09:53:07.277[5964][M]:     Desktop Setting: RESTRICTPOLICYLOOKUP
    13/01/2013 09:53:07.303[5964][M]:     No Value
    13/01/2013 09:53:07.305[5964][M]:     Desktop Setting: RPCOVERHTTPUSEDIRECTCONNECTION
    13/01/2013 09:53:07.308[5964][M]:     No Value
    13/01/2013 09:53:07.310[5964][M]:  RPCOVERHTTPUSEDIRECTCONNECTION = 0 [default]
    13/01/2013 09:53:07.312[5964][M]: HDR: Could not contact the EV web server (https://akrvault.akr.local/EnterpriseVault) directly, trying the EV RPC over HTTP URL
    13/01/2013 09:53:07.317[5964][M]:     Desktop Setting: RPCOVERHTTPCALCPROXYURL
    13/01/2013 09:53:07.320[5964][M]:     Value: https://vault.aker.com/EnterpriseVault
    13/01/2013 09:53:07.323[5964][M]: HaveConnection::ExecuteTest (151681035) - Starting connection
    13/01/2013 09:53:07.327[5964][M]: HaveConnection::ExecuteTest - Connection test to: vault.sarkcell.net/EnterpriseVault/clienttest.gif failed
    13/01/2013 09:53:07.331[5964][M]: HaveConnection::ExecuteTest (151681035) - Ending connection
    13/01/2013 09:53:07.334[5964][M]: HDR: Could not contact the EV web server using the RPC over HTTP URL (https://vault.aker.com/EnterpriseVault)
    13/01/2013 09:53:07.339[5964][H]: HDR:SYNC: EnterpriseVault is inaccessible.
    13/01/2013 09:53:07.342[5964][H]: HDR:SYNC: Could not connect to EV
    13/01/2013 09:53:07.347[5964][H]: HDR:SYNC: Failed
    13/01/2013 09:53:07.348[5964][H]: HDR: Sync status:-4
    13/01/2013 09:53:07.357[5964][M]: HDR:SYNC: scheduled:1, lastSync:1678381533, schedSyncTimeNeedsMoving:0, updateLastGoodSyncTime:0, failed:1
    13/01/2013 09:53:07.299[5960][M]:     No Value
    13/01/2013 09:53:07.368[5960][M]:     Desktop Setting: UseLargeItemsSize

     

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    I'm confused as to which thread we're discussing things on.. but hey ho.

     

    I'd do a fiddler trace if possible (or netmon) or similar when trying for :

     

    vault.sarkcell.net/EnterpriseVault/clienttest.gif

     

    You say 'it works' when you do it.  Are you checking the response code which comes back? Have you got the full client log around the time of the synch?