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Thaks RahulG but the ev version is 8 SP4 not 9 so neither of those technotes help in this case.
We have now installed the forms manually using outlooks own form tools and deleted the FRMCACHE.DAT but it only gives the note loading forms and still the shortcuts won't work...
User has only x86 version XP pro SP3 and outlook naturally is also x86
Here is some part of the log and I have bolded the parts that are strange:
22/11/2011 11:45:41.047[4272]: DesktopCommonConfig::GetSetting: 0x0
22/11/2011 11:45:41.048[3228]: IPM.Note.EnterpriseVault.Shortcut.RestoreMe: Form in Personal Form Library is the same as the FDM file (V9.0.2-001)
22/11/2011 11:45:41.049[4272]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
22/11/2011 11:45:41.051[3228]: Successfully loaded form file: C:\Program Files\Enterprise Vault\EVClient\Languages\Forms\en\EVShortcut.fdm
22/11/2011 11:45:41.051[4272]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
22/11/2011 11:45:41.054[4272]: Desktop Setting: CheckURLPerRequest
22/11/2011 11:45:41.055[4272]: No Value
22/11/2011 11:45:41.055[4272]: ~DesktopCommonConfig::GetSetting: 0x1
22/11/2011 11:45:41.055[3888]: CoClassIDispatchBase::Invoke: 0x0
22/11/2011 11:45:41.056[4272]: CheckURLPerRequest = 0 [default]
22/11/2011 11:45:41.056[3888]: ~CoClassIDispatchBase::Invoke: 0x80020003
22/11/2011 11:45:41.057[4272]: ~DesktopCommonConfig::GetConfigValue: 0x1
22/11/2011 11:45:41.059[4272]: DesktopCommonConfig::GetSetting: 0x0
22/11/2011 11:45:41.060[4272]: DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
22/11/2011 11:45:41.060[4272]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
22/11/2011 11:45:41.062[4272]: Desktop Setting: DefaultWebAppURL
22/11/2011 11:45:41.062[4272]: Value: http://servername.domain/EnterpriseVault
22/11/2011 11:45:41.063[4272]: ~DesktopCommonConfig::GetSetting: 0x0
22/11/2011 11:45:41.064[4272]: DesktopCommon::GetIELanguageHeader: 0x0
22/11/2011 11:45:41.065[4272]: Failed to get IE language from Registry; error: 0x80070002
22/11/2011 11:45:41.066[4272]: Using same language as resource DLL: en
22/11/2011 11:45:41.067[4272]: Setting the static header string for the first and only time.
22/11/2011 11:45:41.068[4272]: sHeader = [Accept-Language:en]
The log shows that it's getting the form from the correct location but still the error comes... now what?
User don't have any kind of cache in function...
-Sani-
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