The Enterprise Vault service is not available
Hello,
Earlier this evening, I performed an upgrade from v9.0.4 to 10.0.2 CHF2. The upgrade involved moving to new hardware using the server settings migration wizard. The upgrade itself went smooth with no errors, and archiving, storage and retrieval, and most backend tasks seem to be working without issue. The problem we're seeing is with Archive Explorerer and the search functions. When we try to access Archive Explorer, we're setting "The Enterprise Vault service is not available." This happens with regular user accounts, as well as admins and the Vault service account. Additionally, browsing with Archive Explorerer results in the following:
The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.
The stylesheet does not contain a document element. The stylesheet may be empty, or it may not be a well-formed XML documen...
Clicking the Search Archives button in Outlook brings up a "An error has occurred in the script on this page" message.
We have a case open with Symantec support, but so far we have not been able to resolve the issue. We've tried reregistering ASP.NET, checking IIS settings, running the deployment scanner, among many other things. The same configuration works fine in a lab environment.
Any thoughts would be greatly appreciated.
Support suggested this, and it looks like it could be the answer, as the hotfix DLL's are in blocked status. I'll have more after I try this tonight.
http://www.symantec.com/business/support/index?page=content&id=TECH206012
For reference of anyone else having the issue, the case number is 06333363.