Forum Discussion

APUSNetEng's avatar
APUSNetEng
Level 4
11 years ago

The Enterprise Vault service is not available

Hello, Earlier this evening, I performed an upgrade from v9.0.4 to 10.0.2 CHF2.  The upgrade involved moving to new hardware using the server settings migration wizard.  The upgrade itself went sm...
Enterprise Vault
Information Governance
Installing
Upgrade
Windows Server (2003-2008)
  • APUSNetEng's avatar
    APUSNetEng
    11 years ago

    Support suggested this, and it looks like it could be the answer, as the hotfix DLL's are in blocked status.  I'll have more after I try this tonight.

    http://www.symantec.com/business/support/index?page=content&id=TECH206012

    For reference of anyone else having the issue, the case number is 06333363.

JesusWept3's avatar
JesusWept3
Level 6
11 years ago

i've seen that even when its not reporting when someone has installed a really old version of the client and the EVRT.dll is stuck somewhere

As for reinstalling, it's a simple procedure that can resolve a lot of issues, and in a down situation its not going to hurt at all, all the config settings are int he database and they won't get touched, etc ,  but if you're not comfortable with a reinstall you can run filereregister.bat which re-registers all the DLL Files, the servers and assemblies etc

failing that, a dtrace of w3wp would really help