Forum Discussion

Rdosramos's avatar
Rdosramos
Level 5
7 years ago

Unable to access archived items

Hi All, I have a strange issue with my users. We are unable to access their archived items via the shortcut but we can restore and archive items. Also, we cannot sync their virtual vault. Currently...
  • Rdosramos's avatar
    Rdosramos
    7 years ago

    Hi  All, 

    OK, so this was a strange one. We ran through a whole lot of hotfixes etc and didn't get anywhere, but we noticed that on the end users computers they had duplicate Microsoft KB installed for office. We then uninstalled one of the duplicates and as soon as that was done everything worked. 

    As I said very strange.

Rdosramos's avatar
Rdosramos
Level 5

Hi All, sorry for the late reply but it still a problem. 

Getting Dcom Storage access denied errors as well

Rdosramos's avatar
Rdosramos
Level 5
7 years ago

Hi  All, 

OK, so this was a strange one. We ran through a whole lot of hotfixes etc and didn't get anywhere, but we noticed that on the end users computers they had duplicate Microsoft KB installed for office. We then uninstalled one of the duplicates and as soon as that was done everything worked. 

As I said very strange.