User unable to access archived email

Hi,

We're running Enterprise Vault 7.5 and we have one user who can't access his archived emails.

Each time he clicks on an archived email a window pops up asking for his credentials, he'd enter the correct username and password and the loading window would say "Requesting the item" for a few minutes before the credential window popping up again.

He can access all unarchived emails fine so I'm assuming this is a permission issue on his vault however I've checked this and it appears to be the same as everyone elses.

Does anyone have any suggestions about next steps?

 

Thanks

Claire