Forum Discussion

Claire_Wilson's avatar
Claire_Wilson
Level 4
14 years ago

User unable to access archived email

Hi, We're running Enterprise Vault 7.5 and we have one user who can't access his archived emails. Each time he clicks on an archived email a window pops up asking for his credentials, he'd enter ...
Enterprise Vault
Information Governance
Troubleshooting
  • JesusWept3's avatar
    JesusWept3
    14 years ago

    Go to Control Panel -> User Accounts -> Advanced -> Manage Passwords

    If your EV server is listed there, click it and then press Remove and try again

JesusWept3's avatar
JesusWept3
Level 6
14 years ago

Don't feel silly! that is one of the more obscure fixes in my opinion, glad its fixed though, good job :)