Unable to access archived items
Hi All,
I have a strange issue with my users. We are unable to access their archived items via the shortcut but we can restore and archive items. Also, we cannot sync their virtual vault.
Currently running EV 11 and we have installed the EV 11 and 12 clients on the desktops.
Client logs:{VaultCoCreateInstanceEx} Attempt [3] to create COM object failed. CLSID [{957FF4B4-162B-4708-843A-0134868699B4}] Server Name [XXX] Elapsed [0.001s] Result [Access is denied. (0x80070005)]
No errors in the event log.
Thanks
Hi All,
OK, so this was a strange one. We ran through a whole lot of hotfixes etc and didn't get anywhere, but we noticed that on the end users computers they had duplicate Microsoft KB installed for office. We then uninstalled one of the duplicates and as soon as that was done everything worked.
As I said very strange.