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Rdosramos's avatar
Rdosramos
Level 5
7 years ago

Unable to access archived items

Hi All,

I have a strange issue with my users. We are unable to access their archived items via the shortcut but we can restore and archive items. Also, we cannot sync their virtual vault.

Currently running EV 11 and we have installed the EV 11 and 12 clients on the desktops.

Client logs:{VaultCoCreateInstanceEx} Attempt [3] to create COM object failed. CLSID [{957FF4B4-162B-4708-843A-0134868699B4}] Server Name [XXX] Elapsed [0.001s] Result [Access is denied.  (0x80070005)]

No errors in the event log.

Thanks

  • Rdosramos's avatar
    Rdosramos
    7 years ago

    Hi  All, 

    OK, so this was a strange one. We ran through a whole lot of hotfixes etc and didn't get anywhere, but we noticed that on the end users computers they had duplicate Microsoft KB installed for office. We then uninstalled one of the duplicates and as soon as that was done everything worked. 

    As I said very strange.

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    • Rdosramos's avatar
      Rdosramos
      Level 5
      7 years ago

      Thanks, GertjanA, 

      I will give it a try. All I know is that Microsoft updates are causing the majority of my headaches at the moment. 

      Side Note is there a forum subscription or email that goes out when Veritas has problems like these? 

      • GertjanA's avatar
        GertjanA
        Moderator
        7 years ago

        Hello,

        Unfiortunately not. You have the KBSite, but that only shows issues related to EV itself.

        Sorting the list of KB articles on Last Modified shows some of the latest issues reported, but as far as I know there is no specific 'alert article'.