Paultje
16 years agoLevel 3
Via Explorer Placeholder won't open document, Search Vault can open document
Hi,
We have started in production (actualy the same server as the testserver) file-archiving. During the testperiod we had no problems (all solved). No we started really archiving a lot of data and we get 1 strange problem.
All archived files are replaced with placeholders. If I try to open a document using the Explorer, the application (Word) starts but after a short while get an error message: Documentname of path invalid, check the rights of the document or the station, or try to open using the Open file diaolog, followed by the path to the document. (sorry translated is from Dutch to English).
When I try the Search Vault icon in my Outlook client I can find and open the document. Even when I use archiveexplorerui.asp I'm able to open the document. So the rights are OK I guess. What can be wrong? The users are instructed to use the regular Explorer.
Paul
We have started in production (actualy the same server as the testserver) file-archiving. During the testperiod we had no problems (all solved). No we started really archiving a lot of data and we get 1 strange problem.
All archived files are replaced with placeholders. If I try to open a document using the Explorer, the application (Word) starts but after a short while get an error message: Documentname of path invalid, check the rights of the document or the station, or try to open using the Open file diaolog, followed by the path to the document. (sorry translated is from Dutch to English).
When I try the Search Vault icon in my Outlook client I can find and open the document. Even when I use archiveexplorerui.asp I'm able to open the document. So the rights are OK I guess. What can be wrong? The users are instructed to use the regular Explorer.
Paul
- It takes forever to get help from Symantec support, all just by mail. When I phoned the person who answered the phone promissed me an engineer would call back, mostly the day after, once even the same day, BUT NO, no engineer talked to me and I had just a few emails.....
Last weekend I had the oppertunity to reboot the cluster servers several times, and finally, after the 3rd or 4th reboot I was able to open the placeholder without problems. So my problem is solved, but what the cause of this all was I still don't know.
Thanks for all the advice and I hope this forum will help me next time again, because the support desk........