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Bryan_Tang_2's avatar
Bryan_Tang_2
Level 4
4 years ago

Windows 10 Outlook 2013 Open Archived Email Slow

Just deploying some brand new Windows 10 PCs installed Outlook 2013 64bit with EV Outlook Add-in 12.5 to user. They all complaint that open an archived email need to wait almost 1 minute. Before the email being open, Outlook is halted. I found that this only happened in brand new machine. Others Windows 10 PCs deployed a year ago didn't have this problem.

  • Bryan_Tang_2's avatar
    Bryan_Tang_2
    4 years ago

    Thanks Marcde. Tried cached mode didn't work in our situation.

    Finally, I delete the user's Windows profile and create a new one solve the problem. :smileyhappy:

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  • Bryan_Tang_2's avatar
    Bryan_Tang_2
    Level 4
    4 years ago

    I found that same machine logon another mailbox didn't have problem. That means the problem is caused by individual mailbox?

      • Bryan_Tang_2's avatar
        Bryan_Tang_2
        Level 4
        4 years ago

        Thanks Tony. I almost forgot this point. Just tried one of the affected account in other Windows 10 machine. Open archived email didn't have any delay. I think I need to try rebuild their user profile.