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NEED_HELP_TO_CO's avatar
NEED_HELP_TO_CO
Level 2
11 years ago

72 year old retired, ripped off by Norton

I am retired and used to have Norton Pro.  When notified by Comcast that Norton provided free, I deleted my program, not knowing Norton unaware of my changes.  In 2010 I purchased Norton Pro and was happy with it.  Unknown (forgotten) by me is that it self-renewed.  Norton renewed the subscription in February... I was in the hospital in Houston, TX (I live in CA).  When I was able to work on my papers, I found that they had withdrawn $89.00 from my account.  When contacted they offered a 40% return.  I haven't had their product in years on my machine.  They certainly can substantiate this and refund my money, but refuse to do so.  

How do appeal to someone above the customer service staff... their best offer is a 50% refund.  I want (need) a full refund.  PLEASE, anyone, can you help??

mjhughes1941@comcast.net

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  • _r___'s avatar
    _r___
    11 years ago

    You can try here:

    http://us.norton.com/support/

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  • _r___'s avatar
    _r___
    Level 6
    11 years ago

    I would post your question on the norton forum for best visibility:

    http://community.norton.com/

  • NEED_HELP_TO_CO's avatar
    NEED_HELP_TO_CO
    Level 2
    11 years ago

    Thank you Brian..... I don't know where to go or what to do.... just trying to find some help.  I have posted to the 360 board on the Norton forum. (I thought I was on Norton Forum).  Many thanks.

  • _r___'s avatar
    _r___
    Level 6
    11 years ago

    You can try here:

    http://us.norton.com/support/

  • erikalui's avatar
    erikalui
    Level 3
    11 years ago

    Did you get a refund? My friend had a similar issue with Norton and they did not refund her and so I am asking.

  • NEED_HELP_TO_CO's avatar
    NEED_HELP_TO_CO
    Level 2
    11 years ago

    Yes... thanks to the help of those assisting in the contacts above.  The information below was in my last email from Norton/Symantec, and I assume they would want you to have it if you have a similar issue.

     

    "In the event that you have a future need for technical support for any new Symantec products and/or concerns, I have listed below all of the support options for North America and Canada for your convenience. Thank you for your understanding in this matter.

    Customer service:   800-695-0678

    http://www.symantec.com/norton/support/cs/dtree.jsp                      

     

    Technical support:   800-745-6061

    http://www.symantec.com/norton/support/selectproduct_ts.jsp                        

    Premium North American Support   1-866-200-0892

    In Canada Call: 1-866-200-0794

    http://www.symantec.com/norton/support/premium_support.jsp                     

    Feedback:

    https://secure1.symantec.com/discuss/support/feedback2.nsf/product+feedback                        

     

    You can contact me directly at 1-541-335-5340, Monday through Friday, between 8:00 am and 5:00 pm Pacific time. You can also email me at this address: Maegan_Tremarche@Symantec.com