not able to browse internet

Hi cycletech. Thanks for your response.

1. SEP version 11.0.2000.1567 and OS is windows xp

2. How many systems experience the issue? i have only one system.

3. Is this a mannaged or Unmanaged client? i work for a company and m totally laymen to technical terms, so what do u mean by managed or unmanaged client i m not sure.

4. What Endpoint features are installed? again . this installed by the company for which i work for.

5. Are you behind a home router? If so, upgrade to RU6 MP1. i m non tech person so m not sure what does this means? i have a modem which is type 1 adsl2+ cpe/router.

please help me to solve my problem.

When symantec is installed. i am able to do my company work and upload files to them through a dedicated software, but i am not able to browse.

Then to browse the interent. i have to unstall symantec. but then what happens is i am unable to upload company files through the dedicated engine which shows "failure to connect the server."

Then again, after browsing, i have to shut down system, and restart systemi  have to install symantec and live update and i am able to upload company files, but then browsing stops.

i m exhausted doing this.

vcs.

ps: i use a broadband connection. also my internet connection is working (the proof is that the company which i work for has VPN , through which i am able to send company files through dedicated software) but i am unable to browse the net.