Forum Discussion

tahar's avatar
tahar
Level 1
7 months ago

cant acces appliance 5240

hello,

i cant acces to appliance 5240 with admin user.

password corrupt.

how i can reset password for user admin?

3 Replies

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  • StefanosM's avatar
    StefanosM
    Level 6
    7 months ago
    If you had not created a backdoor user, you must open a case to support.
    It is not something you can do it yourself.
    • Vincent_L's avatar
      Vincent_L
      Level 3
      5 months ago

      How to create a backdoor user? Admin and maintenance password always got locked out due to STIG enabled and did not change the password prior to the expiry date. 

      Thanks. 

      • davidmoline's avatar
        davidmoline
        Level 6
        5 months ago

        Hi Vincent_L 

        With STIG enabled, a backdoor user as suggested above will not help you, as all accounts are affected. You should create a calendar reminder for the backup admins to update before the password expires.

        David