"clean up work in post-upgrade"

Thanks for posting the solution.

Yep, I'm going to try it ;-)

Probably best to open an official support case.

Hiya,

Sorry for delay.

I downloaded it manually and launch the upgrade but it's aborted because there is an upgrade process running... the only work is "clean up work in post-upgrade" since I upgraded it to 2.6.1 months ago.

omgesnetbu.Software> Install SYMC_NBAPP_update-2.6.1.2-2.x86_64.rpm
- [Info] The installed version meets the minimal requirement for this software upgrade.
- [Info] cat percentage used is |.
- [Info] The preflight check for the used percentage on /cat passed.
- [Info] The preflight check for free space passed.
- [Info] The checking for system clock passed.
- [Info] the master version meets the minimal version requirement of the software upgrade.
 >> The installation of the software update requires the Appliance Web Console to stop. To monitor the installation status log on to the NetBackup Appliance Shell Menu and run the "Manage > Software > UpgradeStatus" command. Do you want to continue?(yes/no)yes
Your storage is up to date, no conversion is required
Conversion of this storage pool should take approximately:
    Less than a minute
NOTE: Actual conversion time may vary depending on several factors including disk fragmentation,
      data locality and segment duplication.
      The effect of segment duplication cannot be quickly predicted before the conversion is run.
NOTE: Multiple runs of this tool will result in lower and lower estimates, due to file system caching.
      The first run will be the most accurate.
- [Info] Appliance needs 22GB of unallocated storage space for upgrade.
- [Info] Performing sanity check on disks and partitions... (5 mins approx)
---------------------------------------------------------------------------
Partition         | Total      | Available  | Used       | %Used | Status
---------------------------------------------------------------------------
MSDP              |   27.79 TB |   16.93 TB |   10.86 TB |    40 | Optimal
Unallocated       |   21.15 GB |       -    |       -    |    -  | -

The sizes that are displayed here for the MSDP partition are different from the MSDP disk pool sizes. See the NetBackup Appliance Administrator's Guide for more information.

- [Info] Shrinking the Deduplication partition to continue with the software upgrade...
- [Error] An upgrade process is already running on this appliance.
- [Info] The software upgrade has been aborted!

omgesnetbu.Software> UpgradeStatus

The target version is: 2.6.1

clean up work in post-upgrade

You can download the patch independently from fileconnect, copy it to appliance and then run the upgrade. Before you do that, can you let me know what it returns if you run manage->software->upgradestatus.

Also can you provide the scnreenshot of the error you get

Thanks Francesco, BTW, it seems I wont be able to download anything until clean up status is deleted :-(

Just to let you know that the very last update is this one:

https://support.symantec.com/en_US/article.TECH228624.html

Cheers,

Francesco