NB Appliance 5220 via BUI login failed and factory reset also failed

Question

hi,
i have appliance 5220. i configured it yesterday and change its default ip&nbsp; eth0 from 192.168.1.1 to 172.16.30.3 password not changed. initillay i have accessed BUI(mozilla firefox) from both ip's before change and after change but after lunch i only access it via ssh only. same password i try but no luck via Mozilla firefox Browswer. "login failed, please conatct ur sys admin" then i try to reset the appliance via ssh. Main-&gt;Support-&gt;factory reset its output given below,
&nbsp;
TA5220.Support&gt; FactoryReset
	WARNING: Unable to determine current role of the appliance.
	
	The reset operation will result in:
	- APPLIANCE CONFIGURATION RESET
	- NETWORK CONFIGURATION RESET [Optional]
	- STORAGE CONFIGURATION RESET [Optional]
	
	APPLIANCE CONFIGURATION RESET
	&nbsp;&nbsp; &nbsp;-- Backup and deduplication software configuration will be reset.
	&nbsp;&nbsp; &nbsp;-- All the backup images will be deleted.
	&nbsp;&nbsp; &nbsp;-- Large number of backup images could delay this process.
	&nbsp;&nbsp; &nbsp;-- Admin and management user passwords will be reset to defaults.
	&nbsp;&nbsp; &nbsp;-- Any third-party OpenStorage plugins will be uninstalled.
	&nbsp;&nbsp; &nbsp;-- Any existing NetBackup users will be removed.
	&nbsp;&nbsp; &nbsp;-- Can take up to 15 minutes.
	
	&gt;&gt; Do you want to reset the appliance? (yes/no) yes
	
	NETWORK CONFIGURATION RESET [Optional]
	&nbsp;&nbsp; &nbsp;-- Removes all the public IP addresses.
	&nbsp;&nbsp; &nbsp;-- Deletes DNS, NTP, date and timezone settings.
	&nbsp;&nbsp; &nbsp;-- Restores 192.168.1.1 on eth0 interface
	&nbsp;&nbsp; &nbsp;NOTE: If you are not connected to 192.168.1.1, your session will terminate
	
	&gt;&gt; Do you want to reset network? (yes/no) yes
	
	STORAGE CONFIGURATION RESET [Optional]
	&nbsp;&nbsp; &nbsp;-- Removes all the images on the AdvancedDisk and Dedupe storage pool.
	&nbsp;&nbsp; &nbsp;-- Resets the storage partitions.
	&nbsp;&nbsp; &nbsp;-- Resets storage expansion units, if any.
	&nbsp;&nbsp; &nbsp;NOTE: If you opt out to reset storage, storage expansion units will not be reset and attached expansion units cannot be detached.
	
	&gt;&gt; Do you want to delete images and reset storage? (yes/no) yes
	&gt;&gt; Enter private IP address for admin port 'eth0' [192.168.1.1]:
	Removing existing NetBackup configuration
	- [Info] Stopping NetBackup processes
	- [Info] Removing current NetBackup configuration
	- [Info] Performing Deduplication Engine cleanup
	- [Info] Removing all storage partitions, and expansion units' storage if any on 'ta5220'...
	- [Info] Stopping NetBackup processes... (2 mins approx)
	- [Info] Checking whether the 'Deduplication' partition is present...
	- [Info] The 'Deduplication' partition does not exist.
	- [Info] Checking whether the 'AdvancedDisk' partition is present...
	- [Info] The 'AdvancedDisk' partition does not exist.
	- [Info] Removing /cat backups.
	Adding factory default NetBackup configuration
	- [Info] Creating basic NetBackup configuration on appliance 'ta5220'
	- [Info] Reconfiguring NetBackup databases
	- [Info] Creating a blank NetBackup database

&nbsp; -&gt; Starting NetBackup exchange service ...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; done
	&nbsp; -&gt; Stopping NetBackup services ...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; done
	&nbsp; -&gt; Disabling NetBackup database ...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; done
	&nbsp; -&gt; Creating a new NetBackup database ...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; failed
	&nbsp; -&gt; Starting NetBackup database server ...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; done
	&nbsp; -&gt; Updating NetBackup database server name ...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; done
	&nbsp; -&gt; Stopping NetBackup services ...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; done
	&nbsp; -&gt; Starting NetBackup services ...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; done
	&nbsp; -&gt; Updating NetBackup EMM database ...&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; failed
	- [Error] Failed to reconfigure NetBackup database.
	- [Info] Reinstallation of the appliance may solve the issue.
	- [Info] Reinstallation of the appliance may solve the issue.
	Failed to reset the appliance. Retry the operation after rebooting the appliance.
	.TA5220.Support&gt;
	&nbsp;
&nbsp;
kindly suggest what i do?
&nbsp;
i try many options mentioned in forum discussion but no luck. i also change the admin password via maintenance-&gt; root user login and passwd admin for change admin password. its behaviour remains the same login via ssh is perfect but GUI login failed.....
is any possibility to connect via mozilla firefox browserr?
&nbsp;
regards,
Muhammad Noman Alam

chrisb2k · Answer

Check this out, might be the same thing:
http://www.symantec.com/docs/TECH191292 
Also, I've had similar where the installation was interrupted for some reason and the java security file got corrupted.
&nbsp;

Verify whether the appliance hostname is correct in the security certificate file:

In the example below the appliance real hostname is missing, say the real hostname is 'abc', the hostname indeed appears as the appliance default name nb-appliance:
&nbsp;
/opt/SYMCnbappws/Security # strings keystore
netbackupapplianceui
nb-appliance1
NetBackupApplianceUI1
nb-appliance0
nb-appliance1
NetBackupApplianceUI1
nb-appliance0
&nbsp;

Save the original security certificate file:
		&nbsp;

/opt/SYMCnbappws/Security # cp keystore keystore.org
	&nbsp;

Stop appliance webserver services:
		&nbsp;

/opt/SYMCnbappws/bin # sh /opt/SYMCnbappws/bin/appwebadmin.sh stop
Stopping NetBackup Appliance Web Server
Stopping NetBackup Appliance Web Server Service
Stopping Authentication Service
&nbsp;

&nbsp;Make sure the appliance webserver services are down:
		&nbsp;

/opt/SYMCnbappws/bin # sh /opt/SYMCnbappws/bin/appwebadmin.sh monitor
Authentication service is down
Private Branch Exchange service is up
NetBackup Appliance Web Server is down
&nbsp;

Generate a new certificate:

&nbsp;
/opt/SYMCnbappws/Security # /usr/java/latest/bin/keytool -genkeypair -alias NetBackupApplianceUI -keyalg RSA -keypass appliance -validity 3650&nbsp; -dname "CN=&lt;appliance hostname&gt;, ou=NetBackupApplianceUI, o=&lt;appliance hostname&gt;" -storepass appliance -keystore /opt/SYMCnbappws/Security/keystore
&nbsp;

Now view the security certificate file, this time appliance hostname 'abc' should be present:

&nbsp;
/opt/SYMCnbappws/Security # strings keystore
netbackupapplianceui
abc1
NetBackupApplianceUI1
abc0
abc1
NetBackupApplianceUI1
abc0
&nbsp;

Start appliance webserver services:

&nbsp;
sh /opt/SYMCnbappws/bin/appwebadmin.sh start
&nbsp;

Login to the appliance WEB UI now should be successful.

&nbsp;

mnakhan · Answer

hi chrisb.
thanx for reply. i tried but no luck so i reconfigure the appliance using falsh drive 2.5 and sturck the login name means admin/P@ssw0rd not worked.
invalid login

umair_hussain · Answer

&nbsp;
Were you able to sucessfully generat the keystore using this script ?
&nbsp;/usr/java/latest/bin/keytool -genkeypair -alias NetBackupApplianceUI -keyalg RSA -keypass appliance -validity 3650 -dname "CN=&lt;appliance hostname&gt;, ou=NetBackupApplianceUI, o=&lt;appliance hostname&gt;" -storepass appliance -keystore /opt/SYMCnbappws/Security/keystore
&nbsp;
If Yes:
See if you can assign role to the appliace going into Appliance -&gt; Master, and check the credentials. if that doesn't work, Re-image the appliance, remove&nbsp;everything&nbsp;- using usb on the back side of the appliance.
If No: save a copy of original keystore and remove the original keystore. Once you secure the copy then regenerate the keystore.

v4 · Answer

I did landed in same issue right after moving into production
Had to re-image completely and appliance 2.5.2 update, thereafter it went smoothly
Go ahead and give a try if you already backed up data from disk stores

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NB Appliance 5220 via BUI login failed and factory reset also failed

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