Forum Discussion

FrancescoRusso's avatar
FrancescoRusso
Level 4
9 years ago

NetBackup Appliance hangs then shuts down

Hi troops, IHAC who found one of the two 5220 2.6.1.1 appliance turned off twice and he had to power it off from the display since IMPI was not responfing either. They opened a case with Symant...
Backup and Recovery
Error messages
Linux
NetBackup Appliance
Troubleshooting
  • mnolan's avatar
    mnolan
    9 years ago

    No gaurentees it will help, its the only thing that isn't up to par (other than the fact that it simply stops logging and reboots).

mnolan's avatar
mnolan
Level 6
9 years ago

Hi, It might be neccessary to upgrade or reflash the BIOS as the BIOS itself can cause random issues such as these. 

 

Normally I would use our analysis tool on their datacollect file to confirm versions and other items, but it is no longer available from their last case due to the case being close.

 

Feel like attaching one or sending to me via other means?