3 clients backup returning error status 112

I'm unable to backup 3 clients, I always get error code 112, but I can't find what's wrong.

Anyone can help me and let me know which logs I should be looking at please?

Thanks

Phil

Marianne
Level 6
9 years ago
Please tell us more about these 3 clients -

NBU version and OS?

How is Policy/policies configured for these clients?
Should the policy generate multiple data streams?
Can the master server connect to these clients to discover streams?

Status Code Reference Guide says:

This status code may occur if nbjm is running and a stream discovery fails to

find all stream files. Examine the nbjm unified log (originator ID 117) for more

details on the cause of the error.
- Michael_G_Ander
  Level 6
  9 years ago
  The troubleshooting guide might have some hints too, in the by status code section
- philalbert
  Level 4
  9 years ago
  NBU version 7.7.3, OS: Windows 2012 R2
  They are in the same policy, with many working clients. Policy type MS-Windows.
  I tried connecting to the agent from the master and I get "cannot connect on socket". I ran bptestbpcd.exe from the master and it couldn't connect. (I didn't try this before opening the discussion...silly me)
  Looks like the windows firewall was activated on these clients. I added Netbackup to the exceptions and now it works.
  Sorry for wasting everyone's time.
sclind
Level 6
9 years ago
I just had this with a Win 2003 server just now. We could not RDP into the server nor access it at the console. We had to power cylce the box.

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