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philalbert's avatar
philalbert
Level 4
8 years ago

3 clients backup returning error status 112

I'm unable to backup 3 clients, I always get error code 112, but I can't find what's wrong.

Anyone can help me and let me know which logs I should be looking at please?

Thanks

Phil

7.7
Windows Server (2003
  • philalbert's avatar
    philalbert
    8 years ago

    NBU version 7.7.3, OS: Windows 2012 R2

    They are in the same policy, with many working clients. Policy type MS-Windows.

    I tried connecting to the agent from the master and I get "cannot connect on socket". I ran bptestbpcd.exe from the master and it couldn't connect. (I didn't try this before opening the discussion...silly me)

    Looks like the windows firewall was activated on these clients. I added Netbackup to the exceptions and now it works.

    Sorry for wasting everyone's time.

4 Replies

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  • Marianne's avatar
    Marianne
    Level 6
    8 years ago

    Please tell us more about these 3 clients - 

    NBU version and OS?

    How is Policy/policies configured for these clients?
    Should the policy generate multiple data streams?
    Can the master server connect to these clients to discover streams?

    Status Code Reference Guide says:

    This status code may occur if nbjm is running and a stream discovery fails to
    find all stream files. Examine the nbjm unified log (originator ID 117) for more
    details on the cause of the error.
    • Michael_G_Ander's avatar
      Michael_G_Ander
      Level 6
      8 years ago

      The troubleshooting guide might have some hints too, in the by status code section

    • philalbert's avatar
      philalbert
      Level 4
      8 years ago

      NBU version 7.7.3, OS: Windows 2012 R2

      They are in the same policy, with many working clients. Policy type MS-Windows.

      I tried connecting to the agent from the master and I get "cannot connect on socket". I ran bptestbpcd.exe from the master and it couldn't connect. (I didn't try this before opening the discussion...silly me)

      Looks like the windows firewall was activated on these clients. I added Netbackup to the exceptions and now it works.

      Sorry for wasting everyone's time.

  • sclind's avatar
    sclind
    Level 6
    8 years ago

    I just had this with a Win 2003 server just now.  We could not RDP into the server nor access it at the console.  We had to power cylce the box.