bpbackup not working

... but recently the script seems not running. 

Not running or failing?

If 'Not running', how is the script started? Manually?  a third-party scheduler? crontab?

If 'failing' - with what error?

Does the policy have a User type schedule that is open at the time when client runs bpbackup?

Hi Marianne,

Its not running...they used third party scheduler to start the script. And the policy is set as User Backup. Am I missed anything?

Thank you

So, can you confirm that the 3rd-party scheduler is actually starting the script?

Is the script written in such a way that it produces output?

Is bpbackup the only thing that the script is doing or is it called after some other functions/commands/etc?

Can you see in script output that bpbackup is called?

What is the options used with bpbackup? Is -L <logfile> part of the command?
If so, can you see if <logfile> is created?

I doubt that the problem is with bpbackup.
Customer should start troubleshooting with the script.

hi Marianne,

Actually there is a set of menu created in the client site, which is the menu will starts a respective script. What I've been told is that before the backup (bpbackup) menu selected there are some menu need to be performed prior to the backup job. One of them is to stop a service such as Oracle service since they are going to backup the whole Oracle partition (/u01). After the service is stoped, then they choose the backup menu. My customer have tried to start the backup script manually but still nothing appear at the GUI. No -L <logfile> in the command.    

Thank you

Is any output produced when bpbackup is manually executed?

Does 'bpbackup -help' produce the help screen?

If NO output is produced, check if bpbackup binary may be damaged. 
Check file size and compare with other client that is same OS and NBU version.

Hi Marianne,

I've been informed that right after they choose the backup menu, they will wait a few minutes too see wether it will show in the GUI. If not they will run the backup from Netbackup sever where by they right click to the policy and choose "Manual Backup". I am curiuos how they can run the policy manually since the type backup is "User backup". Is there anything that I missed?

P/S: I will check the size of the bpbackup binary as suggested.

thank you

You need to ask for access to the environment and have a look for yourself.
W are not going to find out what the problem is with this second-hand information coming through.

It is possible that there is a normal (full) schedule in the policy as well. This will allow them to kick off the backup from the NBU console.

We need to find out why bpbackup is not working.

Firstly test the command with some small folder, e.g.

bpbackup /tmp

What happens?

If this works, we need to see the command that is called from the script and if any output is produced. Best to add -L Mlogfile>

If manual bpbackup is not working (no output and npthing in activity monitor), you need to check the binary size and compare with other similar system.

Hi Marianne,

From what I see in the log file, the command return:

16:11:21 Initiating backup
16:11:23 INF - Server status = 42

we tried to backup /etc/hosts file.

The command bpbackup -help return us the help screen. Below is the bpbackup command

bpbackup -p TEST_SKS_Oracle -S rdp-nb -h <hostname> -L /root/backupstatus/backup.log -t 0 /etc/hosts
 

Thank you