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YDardeer's avatar
YDardeer
Level 3
13 years ago

bpbkar32 High CPU Utilization

Hi,

 

I'm having a problem with a few of my Windows boxes. bpbkar32 is exceeding 90% CPU utilization. and its not just a one time thing. the issue is repeated every once in a while, and on multple machines. the machines run windows 2008 r2 and netbackup agent 6.5.6.

 

I would open a support case if I knew how. I'm new to the Symantec and Netbackup world, so I'm struggling with openning a case. So I figured I'd post a question here.

 

Thanks,

7.1.x and Earlier
Backing Up
Backup and Recovery
NetBackup
Performance
  • Nicolai's avatar
    Nicolai
    13 years ago

    bpbkar32.exe uses high amounts of CPU for extended periods of time during a Shadow Copy Components backup of Windows 2008

    http://www.symantec.com/docs/TECH147994

     

9 Replies

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  • Nicolai's avatar
    Nicolai
    Moderator
    13 years ago

    bpbkar32.exe uses high amounts of CPU for extended periods of time during a Shadow Copy Components backup of Windows 2008

    http://www.symantec.com/docs/TECH147994

     

  • mph999's avatar
    mph999
    Level 6
    13 years ago

    Is it this issue ?

    http://www.symantec.com/docs/TECH147994

    Regards,

    Martin

  • mph999's avatar
    mph999
    Level 6
    13 years ago

    ha ha ... Nicolai comes up with the saem TN whilst I am typing my answer ...  <wave> Hi Nicolai ...

    ... right, if it is not the issue in the TN, when does the problem happen :

    When you run a backup, you are runnign the same bpbkar binary each time.

    This would suggest, that the issue happens when you are backing up particular files, does it happen around the same time each time it happens ?

    Martin

  • Andy_Welburn's avatar
    Andy_Welburn
    Level 6
    13 years ago

    A lot of resources can be accessed on the KnowledgeBase here:

    http://www.symantec.com/business/support/index?page=landing&key=15143

    Altho' Google works too!

    e.g.

    Contact Business Support: http://www.symantec.com/support/contact_techsupp_static.jsp

  • YDardeer's avatar
    YDardeer
    Level 3
    13 years ago

    Thanks for the reply.

    yeah I guess this would be the issue. So, there is no solution for it yet?

  • mph999's avatar
    mph999
    Level 6
    13 years ago

    The patch attached to this technote :

    http://www.symantec.com/docs/TECH156114

    Contains a change that may reduce the CPU %

     

    Regards,

     

    Martin

  • Nicolai's avatar
    Nicolai
    Moderator
    13 years ago

    6.5 will be out of support in October. I know it a bitter pill but don't shoot the mailman wink