Forum Discussion

backupnoob's avatar
backupnoob
Level 3
9 years ago

Backup Exec Alert: Device Error: The drive hardware is offline

Hi all, Please help Keep getting this error msg "the drive hardware is offline" during the backup. Even we try to manual enable the tape drive it still will go offline. The only way to make the...
12.x and Earlier
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • CraigV's avatar
    CraigV
    9 years ago

    This is new information. Lack of support on Windows Server 2008 R2 aside, you need to rule out hardware problems. Stop the BE services and run your vendor's diagnostic utility against the drive.

    Any errors, replace the drive and try again.

    Thanks!

backupnoob's avatar
backupnoob
Level 3
9 years ago
Hi, Would like to check is there a way to run the job by command. Because we have set a script to stop start the service if detected media server went off line but somehow those job that failed during the media offline does not rerun by itself. We have tried set a error handling for job that failed but it don't seem to be working after stop start the services. Any advice on this thks