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madhuri's avatar
madhuri
Level 4
11 years ago

cannot connect to client

started backup (backupid=spark4_1392790959) job for XXXXXX, policy XXXXXXXX, schedule Full on storage unit XXXXXX  2/18/2014 11:27:42 PM - Info bpbrm(pid=7688) connect failed STATUS (18) CONNECT_FA...
Backup and Recovery
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  • RamNagalla's avatar
    RamNagalla
    11 years ago

     system: (10061) No connection could be made because the target machine actively refused it. ; FROM 0.0.0.0

    does the client is winodws or unix?

    if windows does it have antivirus running?

    what is the output of

    bptestbpcd -client <clientname> -verbose -debug

    from the Media server?

    enable the bpcd log in the client with Verobse 5 and try the backup again and attach the log.

     

Marianne's avatar
Marianne
Level 6
11 years ago

Cannot be too much of an issue -  there has been no response from @knarra since 19 Feb.

I have also asked these questions on the same day:

Have you checked that NBU is up and running on the client?
OS firewall disabled on client?

Company firewall between client and server? Port 1556 open in both directions?