Forum Discussion

gaapeio's avatar
gaapeio
Level 4
7 years ago

can't connect to client  (58)

These are some of the things I tried before reaching out to everyone.

- I can ping the client in question.

- Netbackup can see this clients properties under Host Properties

- I can ping the master from the client, and the client from the master successfully

- I ran the bptestbpcd.exe -client client123 on the master; returned the right ip info.

- Tried backing up the client using it's ip address; same result.

The jobs do not fail immediately.

This is a 8.1.1 environment; master is a Windows 2012 cluster and media servers are appliances.

Client is a Windows 2012 physical server.

Your help greatly appreciated.

8.1.1
8.1.2
windows server 2012
  • gaapeio's avatar
    gaapeio
    7 years ago

    Under Host Properties – Clients, this particular client did not have any servers listed in the “Media Servers” tab.

    They were all listed under the “Additional Servers” tab.

  • Marianne's avatar
    Marianne
    Level 6
    7 years ago

    You need to run bptestbpcd on the Appliances.

    Ensure connectivity (forward and reverse lookup as well as port connectivity) in all directions between media servers and clients.

    • gaapeio's avatar
      gaapeio
      Level 4
      7 years ago

      I think I found something on the appliance.

      mediaserver124:/home/maintenance # bptestbpcd -client server123.corp.com
      <16>bptestbpcd main: Function ConnectToBPCD(server123.corp.com) failed: 25
      <16>bptestbpcd main: cannot connect on socket
      cannot connect on socket

      • franciscotorres's avatar
        franciscotorres
        Level 4
        7 years ago

        you have declared in hosts file the name and ip of the client and master/media?