can't connect to client 58

Is the OS firewall (iptables) stopped and disabled?

If there is a firewall, is port 1556 open between client and master/media server(s)?

If firewalls have been checked, do the following:

Create bpcd folder on the client under /usr/openv/netbackup/logs.
Check that pbx, vnetd and bpcd are running on the client.
Check that forward and reverse lookup is working correctly between client and server(s). 
If no DNS, check /etc/hosts entries.

Do the following on the master:

bptestbpcd -client <client-name> -debug -verbose

Post output as well as contents of client's bpcd log.

If nothing is logged in bpcd on the client, there is a firewall problem.

Rather than list all the tests, the technote if fairly verbose on the troubleshooting.

http://www.symantec.com/docs/TECH68832

Hi all and thanks for the replies.

Iptables is disabled on the client. 

The port 1556 it's ok with telnet from client to master/media.

I've followed your steps and I receive this error when I starts /bptestbpcd -client otrstestnew.it -debug -verbose

09:09:43.009 [29643] <2> bptestbpcd: VERBOSE = 0
09:09:43.010 [29643] <2> read_client: dname=.., offline=0, online_at=0 offline_at=0
09:09:43.010 [29643] <2> read_client: dname=host_info, offline=0, online_at=0 offline_at=0
09:09:43.010 [29643] <2> read_client: dname=CO_0, offline=0, online_at=0 offline_at=0
09:09:43.010 [29643] <2> read_client: dname=OA_0, offline=0, online_at=0 offline_at=0
09:09:43.010 [29643] <2> read_client: dname=., offline=0, online_at=0 offline_at=0
09:09:43.010 [29643] <2> db_freeEXDB_INFO: ?
09:09:43.012 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:43.012 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:43.012 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:44.014 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:44.014 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:44.015 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:46.016 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:46.016 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:46.017 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:50.018 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:50.019 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:50.019 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:58.021 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:58.021 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:58.022 [29643] <8> async_connect: [vnet_connect.c:1653] getsockopt SO_ERROR returned 111 0x6f
09:09:58.022 [29643] <16> connect_to_service: connect failed STATUS (18) CONNECT_FAILED
        status: FAILED, (42) CONNECT_REFUSED; system: (111) Connection refused; FROM 0.0.0.0 TO otrstestnew.it 10.10.12.94 bpcd VIA pbx
        status: FAILED, (42) CONNECT_REFUSED; system: (111) Connection refused; FROM 0.0.0.0 TO otrstestnew.it 10.10.12.94 bpcd VIA vnetd
        status: FAILED, (42) CONNECT_REFUSED; system: (111) Connection refused; FROM 0.0.0.0 TO otrstestnew.it 10.10.12.94 bpcd
09:09:58.022 [29643] <8> vnet_connect_to_bpcd: [vnet_connect.c:279] connect_to_service() failed 18 0x12
09:09:58.022 [29643] <2> local_bpcr_connect: Can't connect to client otrstestnew.it
09:09:58.022 [29643] <2> ConnectToBPCD: bpcd_connect_and_verify(otrstestnew.it, otrstestnew.it) failed: 25
<16>bptestbpcd main: Function ConnectToBPCD(otrstestnew.it) failed: 25
09:09:58.022 [29643] <16> bptestbpcd main: Function ConnectToBPCD(otrstestnew.it) failed: 25
<2>bptestbpcd: cannot connect on socket
09:09:58.022 [29643] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
09:09:58.022 [29643] <2> bptestbpcd: EXIT status = 25
cannot connect on socket

This is strange, because the configuration is the same for all servers.

Have you done:

> Try to hardcode the hostname/IP on both Master/Media and Client side.

> bptestbpcd -client <client-name> -verbose

Thanks,

Nesel

Would cek this http://www.symantec.com/business/support/index?page=content&id=TECH58689 may be related with your error

Hello,

your problem can be an asymetric routing when you have many network interfaces or you use many VLANs in the network architecture.

you nbu server contact your client via an network interface and your client answer on another one.

If it is right, just correct client interface.

Steve

Hi,

thanks all for the replyes, now the problem is resolved. The problem was of network, the port was not open from master/media to client.

Thanks Marianne, you are the best in this comminuty :)