Contents of Selected Directory Boxes Grayed Out

Question

Hello, I am trying to restore a VMDK and all of the available files are grayed out. Surely I am forgetting to do something or something is wrong with the console. Any ideas?&nbsp;

sbmtmiller · Accepted Answer

Ok this is resolved. Its basically user training.&nbsp;

1. You have to clear the default "Browse Directory" of "/Admin". (Why isnt this blank by default?)

2. Clicking the "Use Backup History to Select Backup Range" in NBU allows me to see the backups and select the date of the VMDK image we want. When selecting the backup, it automatically loads all of the VMDK files needed to make the recovery. Why this isn't more apparant and placed over in the far right corner of the screen is beyond me. It looks like a "sort by" button and is next to the calendar selection button above the binoculars.

3. You actually have to hit refresh after selecting the VMDK file under "Use Backup History to Select Backup Range" otherwise you will just see a blank page.

4. Once you have the VMDK files, you select the Directory Structure tick box and all the VMDK files are checked off and ready to restore.

symterry · Answer

Hello,

It being grayed out could be many things. I would like to get more information about your environment and what your tring to restore to, how the&nbsp;policy is configured, the versions of vmware/nbu, os of the vm.

&nbsp;

sbmtmiller · Answer

What your tring to restore to:&nbsp;Im&nbsp;pointing the restore back to the same server name.

How the policy is configured: It is an SLP which backs up to disk and tape for two months

Versions of vmware/nbu: NBU = 7.5 VMware = 5.10

os of the vm: Windows Server 2008

marianne · Answer

How the policy is configured: It is an SLP which backs up to disk and tape for two months

This does not help... The above tells us about backup storage and retention levels, not about VMware backup options.

Please show us policy output on the master server:

bppllist &lt;policy-name&gt; -L

sbmtmiller · Answer

Policy Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; vmware_Houston
	Options:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0x0
	template:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FALSE
	audit_reason:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ?
	Names:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (none)
	Policy Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; VMware (40)
	Active:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; yes
	Effective date:&nbsp;&nbsp;&nbsp; 06/18/2013 08:26:19
	File Restore Raw:&nbsp; yes
	Mult. Data Stream: no
	Perform Snapshot Backup:&nbsp;&nbsp; yes
	Snapshot Method:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; VMware_v2
	Snapshot Method Arguments: file_system_optimization=1,snapact=2,drive_selection=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0,Virtual_machine_backup=2,disable_quiesce=0,nameuse=1,exclude_swap=1,skipnodisk&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =0,post_events=1,trantype=nbd:san:hotadd:nbdssl
	Perform Offhost Backup:&nbsp;&nbsp;&nbsp; yes
	Backup Copy:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	Use Data Mover:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no
	Data Mover Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -1
	Use Alternate Client:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no
	Alternate Client Name:&nbsp;&nbsp;&nbsp;&nbsp;
	Use Virtual Machine:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	Hyper-V Server Name:&nbsp;&nbsp;&nbsp;&nbsp; (none)
	Enable Instant Recovery:&nbsp;&nbsp; no
	Policy Priority:&nbsp;&nbsp; 0
	Max Jobs/Policy:&nbsp;&nbsp; Unlimited
	Disaster Recovery: 0
	Collect BMR Info:&nbsp; no
	Keyword:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (none specified)
	Data Classification:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -
	Residence is Storage Lifecycle Policy:&nbsp;&nbsp;&nbsp; no
	Client Encrypt:&nbsp;&nbsp;&nbsp; no
	Checkpoint:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no
	Residence:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; stu_disk_
	Volume Pool:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NetBackup
	Server Group:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; *ANY*
	Granular Restore Info:&nbsp; no
	Exchange Source attributes:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; no
	Exchange DAG Preferred Server: (none defined)
	Application Discovery:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; yes
	Discovery Lifetime:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 28800 seconds
	ASC Application and attributes: (none defined)
	Generation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 68
	Ignore Client Direct:&nbsp; yes
	Enable Metadata Indexing:&nbsp; no
	Index server name:&nbsp; NULL
	Use Accelerator:&nbsp; no
	Client/HW/OS/Pri/DMI:&nbsp;&nbsp; VMware VMware 0 1 0 0 ?
	Include:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; vmware:/?filter= Datacenter Equal "Houston" AND Displayname NotEqual "XXX" AND Displayname NotEqual "XXX" AND Displayname NotEqual&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; "XXX" AND Displayname NotEqual "XXX" AND Displayname NotEqual "XXX" AND Powerstate Equal poweredOn
	Schedule:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full
	&nbsp; Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FULL (0)
	&nbsp; Calendar sched: Enabled
	&nbsp;&nbsp;&nbsp; Sunday, Week 1
	&nbsp;&nbsp;&nbsp; Sunday, Week 2
	&nbsp;&nbsp;&nbsp; Sunday, Week 3
	&nbsp;&nbsp;&nbsp; Sunday, Week 4
	&nbsp;&nbsp;&nbsp; Sunday, Week 5
	&nbsp;&nbsp;&nbsp; EXCLUDE DATE 0 - 02/09/2014
	&nbsp;&nbsp;&nbsp; EXCLUDE DATE 1 - 04/06/2014
	&nbsp; Maximum MPX:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp; Synthetic:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Checksum Change Detection: 0
	&nbsp; PFI Recovery:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Retention Level:&nbsp;&nbsp;&nbsp;&nbsp; 0 (1 week)
	&nbsp; u-wind/o/d:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 0
	&nbsp; Incr Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DELTA (0)
	&nbsp; Alt Read Host:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (none defined)
	&nbsp; Max Frag Size:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 MB
	&nbsp; Number Copies:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp; Fail on Error:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Residence:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Disk2Tape_2monthDisk_2monthTape
	&nbsp; Volume Pool:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (same as policy volume pool)
	&nbsp; Server Group:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (same as specified for policy)
	&nbsp; Residence is Storage Lifecycle Policy:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp; Schedule indexing:&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Daily Windows:
	&nbsp;&nbsp; Day&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Close&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; W-Open&nbsp;&nbsp;&nbsp;&nbsp; W-Close
	&nbsp;&nbsp; Sunday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 060:00:00&nbsp;&nbsp; 000:00:00&nbsp; 060:00:00
	&nbsp;&nbsp; Monday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Tuesday&nbsp;&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Wednesday&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Thursday&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Friday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Saturday&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	Schedule:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quarterly
	&nbsp; Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FULL (0)
	&nbsp; Calendar sched: Enabled
	&nbsp;&nbsp;&nbsp; SPECIFIC DATE 0 - 06/30/2013
	&nbsp;&nbsp;&nbsp; SPECIFIC DATE 1 - 02/09/2014
	&nbsp;&nbsp;&nbsp; SPECIFIC DATE 2 - 04/06/2014
	&nbsp; Maximum MPX:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp; Synthetic:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Checksum Change Detection: 0
	&nbsp; PFI Recovery:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Retention Level:&nbsp;&nbsp;&nbsp;&nbsp; 0 (1 week)
	&nbsp; u-wind/o/d:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 0
	&nbsp; Incr Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DELTA (0)
	&nbsp; Alt Read Host:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (none defined)
	&nbsp; Max Frag Size:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 MB
	&nbsp; Number Copies:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp; Fail on Error:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Residence:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Disk2Tape_3monthDisk_InfiniteTape
	&nbsp; Volume Pool:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (same as policy volume pool)
	&nbsp; Server Group:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (same as specified for policy)
	&nbsp; Residence is Storage Lifecycle Policy:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp; Schedule indexing:&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Daily Windows:
	&nbsp;&nbsp; Day&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Close&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; W-Open&nbsp;&nbsp;&nbsp;&nbsp; W-Close
	&nbsp;&nbsp; Sunday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 060:00:00&nbsp;&nbsp; 000:00:00&nbsp; 060:00:00
	&nbsp;&nbsp; Monday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Tuesday&nbsp;&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Wednesday&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Thursday&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Friday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Saturday&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	Schedule:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Differential-Backup
	&nbsp; Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; INCR (1)
	&nbsp; Calendar sched: Enabled
	&nbsp;&nbsp;&nbsp; Monday, Week 1
	&nbsp;&nbsp;&nbsp; Tuesday, Week 1
	&nbsp;&nbsp;&nbsp; Wednesday, Week 1
	&nbsp;&nbsp;&nbsp; Thursday, Week 1
	&nbsp;&nbsp;&nbsp; Monday, Week 2
	&nbsp;&nbsp;&nbsp; Tuesday, Week 2
	&nbsp;&nbsp;&nbsp; Wednesday, Week 2
	&nbsp;&nbsp;&nbsp; Thursday, Week 2
	&nbsp;&nbsp;&nbsp; Monday, Week 3
	&nbsp;&nbsp;&nbsp; Tuesday, Week 3
	&nbsp;&nbsp;&nbsp; Wednesday, Week 3
	&nbsp;&nbsp;&nbsp; Thursday, Week 3
	&nbsp;&nbsp;&nbsp; Monday, Week 4
	&nbsp;&nbsp;&nbsp; Tuesday, Week 4
	&nbsp;&nbsp;&nbsp; Wednesday, Week 4
	&nbsp;&nbsp;&nbsp; Thursday, Week 4
	&nbsp;&nbsp;&nbsp; Monday, Week 5
	&nbsp;&nbsp;&nbsp; Tuesday, Week 5
	&nbsp;&nbsp;&nbsp; Wednesday, Week 5
	&nbsp;&nbsp;&nbsp; Thursday, Week 5
	&nbsp; Maximum MPX:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp; Synthetic:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Checksum Change Detection: 0
	&nbsp; PFI Recovery:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Retention Level:&nbsp;&nbsp;&nbsp;&nbsp; 0 (1 week)
	&nbsp; u-wind/o/d:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 0
	&nbsp; Incr Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DELTA (0)
	&nbsp; Alt Read Host:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (none defined)
	&nbsp; Max Frag Size:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0 MB
	&nbsp; Number Copies:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp; Fail on Error:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Residence:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Disk_Only_2weeks
	&nbsp; Volume Pool:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (same as policy volume pool)
	&nbsp; Server Group:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (same as specified for policy)
	&nbsp; Residence is Storage Lifecycle Policy:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
	&nbsp; Schedule indexing:&nbsp;&nbsp;&nbsp;&nbsp; 0
	&nbsp; Daily Windows:
	&nbsp;&nbsp; Day&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Open&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Close&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; W-Open&nbsp;&nbsp;&nbsp;&nbsp; W-Close
	&nbsp;&nbsp; Sunday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Monday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 018:00:00&nbsp; 036:00:00&nbsp;&nbsp; 042:00:00&nbsp; 060:00:00
	&nbsp;&nbsp; Tuesday&nbsp;&nbsp;&nbsp;&nbsp; 018:00:00&nbsp; 036:00:00&nbsp;&nbsp; 066:00:00&nbsp; 084:00:00
	&nbsp;&nbsp; Wednesday&nbsp;&nbsp; 018:00:00&nbsp; 036:00:00&nbsp;&nbsp; 090:00:00&nbsp; 108:00:00
	&nbsp;&nbsp; Thursday&nbsp;&nbsp;&nbsp; 018:00:00&nbsp; 036:00:00&nbsp;&nbsp; 114:00:00&nbsp; 132:00:00
	&nbsp;&nbsp; Friday&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	&nbsp;&nbsp; Saturday&nbsp;&nbsp;&nbsp; 000:00:00&nbsp; 000:00:00
	:/home/maintenance #

yasuhisa_ishika · Answer

In VMware backup and recovery, yoi can not restore individual VMDKs. You can only restore whole VMDKs that have been taken at the point of recovery.

BTW, you can configure VMware backup policy to exclude system or data disks.This is applied in backup, but once backup runs you can not select which disks to be recovered after.

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