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skrp's avatar
skrp
Level 4
6 years ago

Duplications failing with 96

Hello Everyone,

Duplication jobs are failing with 96 error code although I have tapes in the library.

05/10/2018 12:49:07 - requesting resource LCM_ktealbak102-hcart-robot-tld-1
05/10/2018 12:49:08 - begin Duplicate
05/10/2018 12:49:08 - granted resource LCM_ktealbak102-hcart-robot-tld-1
05/10/2018 12:49:08 - started process RUNCMD (11844)
05/10/2018 12:49:08 - ended process 0 (11844)
05/10/2018 12:49:08 - requesting resource ktealbak102-hcart-robot-tld-1
05/10/2018 12:49:08 - requesting resource @aaaae
05/10/2018 12:49:08 - reserving resource @aaaae
05/10/2018 12:49:09 - Error nbjm(pid=4540) NBU status: 96, EMM status: No media is available    
05/10/2018 12:49:09 - Error nbjm(pid=4540) NBU status: 96, EMM status: No media is available    
05/10/2018 12:49:09 - Error nbjm(pid=4540) NBU status: 96, EMM status: No media is available    
05/10/2018 12:49:10 - end Duplicate; elapsed time: 0:00:02
unable to allocate new media for backup, storage unit has none available (96)

Will be waiting for help on this desperately.

7.6
Windows Server 2008
  • Amol_Nair's avatar
    Amol_Nair
    6 years ago
    run nbstl <slp_nam> -all_versions -L

    In the outputs verify the storage units and volume pool mentioned for the duplication operation in each of the versions

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  • Michal_Mikulik1's avatar
    Michal_Mikulik1
    Moderator
    6 years ago

    Doublecheck that you have enough media in destination volume pool or in Scratch pool. Are there really some free media or partally full (Active) media. If you have Active Media only, check that retention in duplication command does not differ.

    Also check if Volume Expiration date for tapes is not set and has not passed.

    Verify that Netbackup Robot Inventory is up to date

    Some changes in NetBackup perfromed before the error started to appear? Or HW problems which could have frozen the media?

    regards

    Michal

    • Genericus's avatar
      Genericus
      Moderator
      6 years ago

      There have been issue in the past where your scratch pool can get messed up - run :

      vmpool -list_scratch

      This will list your scratch pool - verify it is what you expected. 

      You should check the HCART type to make sure you are requesting the correct tape/drive types.

       

  • Genericus's avatar
    Genericus
    Moderator
    6 years ago

    Is the source a disk volume @aaaae and destination LCM_ktealbak102-hcart-robot-tld-1?

    Check the media server status and make sure it is disk and tape.

  • Marianne's avatar
    Marianne
    Level 6
    6 years ago

    skrp

    You have received excellent advice here.
    Did you manage to find the reason for status 96?

    Another cmd report that you can run on a regular basis is available_media in ...\netbackup\bin\goodies.
    If you have lots of media in the environment, redirect output to a .txt file in another folder.

    Please let us know if you still need assistance.

    • skrp's avatar
      skrp
      Level 4
      6 years ago

      Hello Everyone,

      Sorry for the delay in response. I was told that the issue might be with SLP versioning. What will I have to check to confirm this.

       

      • Amol_Nair's avatar
        Amol_Nair
        Level 6
        6 years ago
        run nbstl <slp_nam> -all_versions -L

        In the outputs verify the storage units and volume pool mentioned for the duplication operation in each of the versions