Forum Discussion

Gunnar_Vinje's avatar
Gunnar_Vinje
Level 3
11 years ago

Unable to start EV Indexing - configuration error - HR-Access is denied

I am having issues with an Enterprise Vault 10.0.4 server unable to start the "Enterpris Vault Indexing Service". After enabling a "Search and Indexing trace" when starting the service, I found that ...
Configuring
Enterprise Vault
Error messages
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • Pradeep-Papnai's avatar
    Pradeep-Papnai
    11 years ago

    Hi Gunnar,

    Can you try to reset indexing engine http://www.symantec.com/docs/HOWTO59060

    Regards

    EV-C

     

Andrew_S_Jones's avatar
Andrew_S_Jones
Level 4
11 years ago

Hi Gunnar,

I had a similar issue in one of my lab environments when upgrading to 10.0.3, however this was due to the server previously being 2003 R2 x64 and then upgraded to 2008 R2.  (Issues with IIS 6 to 7.5 I think)

Hopefully reseting the Indexing Engine will solve your issue, as this goes through deleting the EVIndexing virtual directory.  It may however still give you the error with 'Configuration Error'.  We might be able to track down the specific config error.

However if you still come up against the same issue then you might go with a broader approach and uninstall IIS from the EV server, making sure that Windows Process Activation Service is uninstalled after IIS as well (http://forums.iis.net/t/1170286.aspx/1) to ensure that when you re-install IIS it is clean.  Make a note of what other virtual directories exist before uninstalling IIS, so that you know what needs to be added back.  After the re-install of IIS to recreate the 'EnterpriseVault' virtual directory you would run the following command from the EV installation directory:  Configuration.exe ConfigureWebApps install

For EVAnon you would re-run the OWAUser.wsf script, FSAReporting is a different command line parameter.

 

Thanks,

Andrew