d3an_phillips
11 years agoLevel 2
Error bptm(pid=5832) error requesting media, TpErrno = Robot operation failed
Hi,
I have been having big problem with one of our Media Servers. We had an un-related problem with the OS, and had to rebuild the server. I've finally got our backups working again, but am unable ...
- 11 years ago
There is a long delay between the mount and the failure
This could be any of a few reasons so please work through these:
1. The drives are detected in the wrong order - so it puts the tape in drive 1 but tries to read it from drive 2 - you could delete them all and re-run the device wizard to try and get this right - or use robtest to put a tape in drive 1 and see which drive device monitor shows that tape to be in and then start shuffling them around from there
2. Ensure you have the removable device manager service stopped and disabled
3. ensure you have created / set the AutoRun registry key to 0 to stop windows interferring with the tape drives :
http://support.microsoft.com/kb/842411