ERROR: client is not validated to perform the requested operation
hello,
i get this error when trying to restore from a hyper-v VM which has the netbackup client installed.
in the hyper-v policy i have 3 clients (selected by hostname) and only one of them exhibits this error.
output of bpclntcmd on the culprit machine:
C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -self
gethostname() returned: HOSTNAME
host HOSTNAME: hostname.dom.corp.net at xx.xxx.xx.xxx
aliases: hostname.dom.corp.net HOSTNAME xx.xxx.xx.xxx
getfqdn(HOSTNAME) returned: hostname.dom.corp.net
C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -pn
expecting response from server masterserver.hki.com
hostname.gt.es *NULL* xx.xxx.xx.xxx 3005
any thoughts?
thanks
You can see that the client knows itself as hostname.dom.corp.net.
This is the the hostname sent to the master for the restore request.The master is resolving client IP as hostname.gt.es.
You can see that these are not the same.
Fix hostname resolution or else create No.Restrictions file (case sensitive and no extension in netbackup\db\altnames folder on the master.
This is all usually taken from DNS or hosts files
Create the bpcd directory under logs on the Master and Client so that we can see exactly what they are both seeing - the clue would normally be in there
Worth checking your hosts files all round too
There is also this to bear in mind:
http://www.symantec.com/docs/TECH124897
Hope this helps