Forum Discussion

florin_s's avatar
florin_s
Level 4
11 years ago

ERROR: client is not validated to perform the requested operation

hello,   i get this error when trying to restore from a hyper-v VM which has the netbackup client installed. in the hyper-v policy i have 3 clients (selected by hostname) and only one of them e...
  • Marianne's avatar
    11 years ago

    You can see that the client knows itself as  hostname.dom.corp.net. 
    This is the the hostname sent to the master for the restore request.

    The master is resolving client IP as hostname.gt.es.

    You can see that these are not the same.

    Fix hostname resolution or else create No.Restrictions file (case sensitive and no extension in netbackup\db\altnames folder on the master.

  • Mark_Solutions's avatar
    11 years ago

    This is all usually taken from DNS or hosts files

    Create the bpcd directory under logs on the Master and Client so that we can see exactly what they are both seeing - the clue would normally be in there

    Worth checking your hosts files all round too

    There is also this to bear in mind:

    http://www.symantec.com/docs/TECH124897

    Hope this helps