Exchange individual restore getting fail
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Now, its running fine, I done test backup, but i try to restore individual mails
its getting fail with below error.
12/21/2012 16:49:03 - begin Restore
12/21/2012 16:49:06 - restoring from image stella.businesscontinuity.cl_1356114842
12/21/2012 16:49:06 - Info bprd (pid=5660) Restoring from copy 1 of image created 12/21/12 15:34:02
12/21/2012 16:49:06 - requesting resource @aaaab
12/21/2012 16:49:06 - granted resource MediaID=@aaaab;DiskVolume=D:\;DiskPool=Backup_pool;Path=D:\;StorageServer=nbuserver;MediaServer=nbuserver
12/21/2012 16:49:09 - Info bpbrm (pid=5652) stella.businesscontinuity.cl is the host to restore to
12/21/2012 16:49:09 - Info bpbrm (pid=5652) reading file list from client
12/21/2012 16:49:10 - connecting
12/21/2012 16:49:10 - Info bpbrm (pid=5652) start nbfsd on client
12/21/2012 16:49:11 - Info bpbrm (pid=5652) start nbgre on client
12/21/2012 16:49:12 - Info tar32 (pid=0) Restore started
12/21/2012 16:49:12 - connected; connect time: 0:00:00
12/21/2012 16:49:35 - Info tar32 (pid=0) done. status: 5
12/21/2012 16:49:35 - Info tar32 (pid=0) done. status: 5: the restore failed to recover the requested files
12/21/2012 16:49:35 - Error bpbrm (pid=5652) client restore EXIT STATUS 5: the restore failed to recover the requested files
12/21/2012 16:49:36 - restored from image stella.businesscontinuity.cl_1356114842; restore time: 0:00:30
12/21/2012 16:49:41 - end Restore; elapsed time 0:00:38
MS-Exchange policy restore error (2810)
Active directory for individual restore are getting successful
but exchange individual restore getting fail with
12/21/2012 16:49:12 - connected; connect time: 0:00:00
12/21/2012 16:49:35 - Info tar32 (pid=0) done. status: 5
12/21/2012 16:49:35 - Info tar32 (pid=0) done. status: 5: the restore failed to recover the requested files
12/21/2012 16:49:35 - Error bpbrm (pid=5652) client restore EXIT STATUS 5: the restore failed to recover the requested files
12/21/2012 16:49:36 - restored from image stella.businesscontinuity.cl_1356114842; restore time: 0:00:30
12/21/2012 16:49:41 - end Restore; elapsed time 0:00:38
MS-Exchange policy restore error (2810)
You need to tell us more about your restore attempt:
Restore to same location or different location?
If different, have you verified requirements and steps in NBU for Exchange manual?Please see troubleshooting steps for status 2810 in Status Code Guide:
NetBackup status code: 2810
Message: MS-Exchange policy restore errorExplanation: An error caused the restore of the Exchange data to fail.RecommendedAction: Try the following possible solutions in the order presented:■ Ensure that the client server list contains entries for the master server andany media servers that can be used during a backup or restore.■ Examine the status or the progress log on the client for messages on why therestore failed. Also, check the All Log Entries report on the server.■ Check ownership and permission of the Exchange instance that you restoreand the directories where files are restored.■ Verify the following log files depending on the type of restore being performed.All the log folders are located in the install_path\NetBackup\logs folder.■ beds - All restore operations.■ tar - All restore operations.Restores with Granular Recovery Technology (GRT):■ nbfsd - This log appears on the client and the media server.■ ncf - This log uses unified logging and appears on the destination clientor proxy client.■ ncflbc - This log is for nblbc.exe. It appears on the destination client orproxy client.■ ncfgre - This log is for nbgre.exe. It appears on the destination client orproxy client.Instant Recovery and Instant Recovery off-host:■ bpbkar - For off-host Instant Recovery restores, bpbkar logs on the alternateclient.■ bpfis - This log applies to Instant Recovery rollback restores. For off-hostInstant Recovery backups, bpfis logs exist on both the primary and thealternate clients.■ bppfi - For off-host Instant Recovery restores, bppfi logs on both theprimary and the alternate clients.■ Check the Exchange Server event viewer for Application and System messagesrelated to the restore operation.■ Connect to the server where Exchange is running and launch the restore fromthat server using the Backup, Archive, and Restore GUI.■ Verify that you launched the restore correctly.See the NetBackup for Microsoft Exchange Server Administrator’s Guide.■ Correct the problems that you find and retry the restore.