Forum Discussion

yakima's avatar
yakima
Level 3
11 years ago

DLO Error: There is a problem with configuration on this computer. The Desktop Agent will remain disabled until the problem has been corrected by your administrator. Your administrator has been notified

  Hello,   Some of my users have their DLO clients disabled when they log in to a machine. The clients show the following error until the user opens the DLO Interface and clicks Refresh: "The...
Backup and Recovery
Desktop and Laptop
Desktop and Laptop Option
Troubleshooting
Windows 7
  • VJware's avatar
    VJware
    11 years ago

    Ensure the 'problematic' users have full permissions on the NUDF (Network User Data Folder)

    Verify the registry entries on the client machines:-

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec DLO\Client
    Verify the value of "DefaultMediaServer" key

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec DLO\DB
    Verify the value of "DBServer", "DBName", "DBInstance keys"

    Lastly, try these steps one by one to check which resolves the error:-

    1) Close the Desktop Agent. Delete the .settings directory from C:\Users\Username\AppData\Local\Symantec\DLO and relaunch the Desktop Agent.

    2) Uninstall and re-install the DLO Agent software

    3) Delete and re-add the user in DLO Admin Console

     

     

VJware's avatar
VJware
Level 6
11 years ago

Ensure the 'problematic' users have full permissions on the NUDF (Network User Data Folder)

Verify the registry entries on the client machines:-

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec DLO\Client
Verify the value of "DefaultMediaServer" key

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Symantec DLO\DB
Verify the value of "DBServer", "DBName", "DBInstance keys"

Lastly, try these steps one by one to check which resolves the error:-

1) Close the Desktop Agent. Delete the .settings directory from C:\Users\Username\AppData\Local\Symantec\DLO and relaunch the Desktop Agent.

2) Uninstall and re-install the DLO Agent software

3) Delete and re-add the user in DLO Admin Console