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Dackey's avatar
Dackey
Level 4
5 years ago

Master Server lost connection with all the Media Server

Hello all, The last Week all was nice, After check the backup today, the master have lost the connection with all the media server. On the BAR > Host Properties > Media Server, When i  try to conn...
8.1.2
windows server 2012
  • EthanH's avatar
    EthanH
    5 years ago

    Did you restart nbwmc after performing the steps in the TechNote? You show one media server as 'Not Active', but the others are all shown as unreachable. What is different about that media server vs. the others?

    Either way, the certificate (either Tomcat or web service, perhaps both) has expired on your master server. You need to run the commands from the TechNote you linked on the master server, not the media servers.

    If you're in a non-English locale, look at this TechNote.

    Once you renew the certificate on the master server, you should be able to restart services on the media servers and have them reconnect. If you're still have issues, run the below commands to override the existing certificate with a new one.

    On the media server, run:

    nbcertcmd -getCACertificate

    nbcertcmd -getCertificate -force

    From there you'll get prompted for a reissue token

    From your Admin Console, go to Host Management > right-click the media server > Generate Reissue Token

    Paste the reissue token into the prompt from where you ran the nbcertcmd -getCertificate -force command

    Once the certificate is reissued, restart services on the media server and you should now see it active.

EthanH's avatar
EthanH
Level 4

Did you restart nbwmc after performing the steps in the TechNote? You show one media server as 'Not Active', but the others are all shown as unreachable. What is different about that media server vs. the others?

Either way, the certificate (either Tomcat or web service, perhaps both) has expired on your master server. You need to run the commands from the TechNote you linked on the master server, not the media servers.

If you're in a non-English locale, look at this TechNote.

Once you renew the certificate on the master server, you should be able to restart services on the media servers and have them reconnect. If you're still have issues, run the below commands to override the existing certificate with a new one.

On the media server, run:

nbcertcmd -getCACertificate

nbcertcmd -getCertificate -force

From there you'll get prompted for a reissue token

From your Admin Console, go to Host Management > right-click the media server > Generate Reissue Token

Paste the reissue token into the prompt from where you ran the nbcertcmd -getCertificate -force command

Once the certificate is reissued, restart services on the media server and you should now see it active.

Dackey's avatar
Dackey
Level 4
5 years ago

My reply have been deleted by the moderator...

In this reply i haved found the solution.

And it's exactly like you said.

So thank's so much to you.

  • Marianne's avatar
    Marianne
    Level 6
    5 years ago

    Dackey 

    I found your post in the Spam Quarantine - this is automatically done by the spam filter. 

    I tried to mark it as 'Not Spam', but received ' Request Entity Too Large ' error.

    So, no idea what you tried to post. Just bear in mind if any kind of output is fairly big, best to put it in a text file and then post as attachment.