Master Server lost connection with all the Media Server
- 5 years ago
Did you restart nbwmc after performing the steps in the TechNote? You show one media server as 'Not Active', but the others are all shown as unreachable. What is different about that media server vs. the others?
Either way, the certificate (either Tomcat or web service, perhaps both) has expired on your master server. You need to run the commands from the TechNote you linked on the master server, not the media servers.
If you're in a non-English locale, look at this TechNote.
Once you renew the certificate on the master server, you should be able to restart services on the media servers and have them reconnect. If you're still have issues, run the below commands to override the existing certificate with a new one.
On the media server, run:
nbcertcmd -getCACertificate
nbcertcmd -getCertificate -force
From there you'll get prompted for a reissue token
From your Admin Console, go to Host Management > right-click the media server > Generate Reissue Token
Paste the reissue token into the prompt from where you ran the nbcertcmd -getCertificate -force command
Once the certificate is reissued, restart services on the media server and you should now see it active.