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ben_gwaltney's avatar
ben_gwaltney
Level 3
9 years ago

Netbackup 7.7 Vault Manager service not working...need assistance

Windows 2008r2

Media/Master are on the same server.

Problem existed prior to 7.7 upgrade and new license purchase.

Problem:

Vault Manager Service not working. 'Vault Management' option in the left pane of Administration Console does not appear. Service is set to Automatic with same account details as ever other Netbackup service. I can start the service but appears to have no impact. If I start the service and reboot server, the service does not start on server start up.

Thank you

7.7
Backup and Recovery
Configuring
Licensing
NetBackup
Troubleshooting
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Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    9 years ago

    You need to purchase NetBackup Vault license and add the license key on the master server.

    Requirement as per Licensing Guide:

    Vault

    NetBackup Vault requires a license for each physical tape drive in physical tape libraries used as the source or destination for Vaulting. NetBackup Vault is licensed per NetBackup Storage Domain (i.e. one NetBackup Enterprise Master Server or NetBackup Server) and includes four NetBackup Vault physical tape drive licenses.

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  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    Please check if the feature is listed in license output running this command: 
    bpminlicense -verbose

    The feature that you need is:

     Feature ID      = 54 Vault +

    Note that this license is not the same as:

     Feature ID      = 81 Enterprise Vault Agent +

     

     

  • ben_gwaltney's avatar
    ben_gwaltney
    Level 3
    9 years ago

    Hello and thank you for your reply.

    I've tried Netbackup commands in the past and never get anywhere. Is there a cmdlet package I need to install prior, are these for regular windows cmd line or powershell?

    Thank you again

  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    9 years ago

    Check what the logs say?

     

    install_path\NetBackup\logs\vault\

     

    If the folder is not there, create it, then start/restart the services.

  • ben_gwaltney's avatar
    ben_gwaltney
    Level 3
    9 years ago

    Yes,

    Upon selecting 'Start' to try and start the Vault Manager service I get two System entries:

    First entry says it's in a running state, second entry for this action is 3 seconds after and says "stopped".

    Services windows shows the service as started but as soon as I f5 refresh, the status is blank again.

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago
    Please check output of bpminlicense command as per my suggestion above. There is no 'cmdlet package' to install. All commands are installed along with NBU software. Simply open cmd with 'run as Administrator ' then cd to NBU Installation path (normally C:\Program Files\Veritas ). Now cd to NetBackup\bin\admincmd. Run bpminlicense -verbose from here.
  • RiaanBadenhorst's avatar
    RiaanBadenhorst
    Level 6
    9 years ago

    Try putting the global logging level on the master to Verbose 5 and then try the vault folder again after restarting the service.

  • ben_gwaltney's avatar
    ben_gwaltney
    Level 3
    9 years ago

    Thank you again for your reply and instructions.

    "Feature ID       = 54 Vault +" is not present

  • ben_gwaltney's avatar
    ben_gwaltney
    Level 3
    9 years ago

    Thank you for your reply.

    This action created a subfolder under "vault" called "sessions"