Forum Discussion

Shaun_Taylor's avatar
Shaun_Taylor
Level 5
10 years ago

Oracle Backup Intermittent Status 41s

I have been investigating an intermittent issue with one of our Oracle clients over the last month or so, but unfortunately Symantec support have advised that they cannot find the cause and have reco...
Agents
Backing Up
Backup and Recovery
Error messages
Integration
NetBackup
Troubleshooting
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    10 years ago

    If this is only happening with a specific master server node - has anyone had a look at bprd log on the master server?

    If memory serves me right, bprd is expecting updates from the user_ops logs on the client.

    Since dbclient is reporting the timeout, I would be interested in all entries for that particular PID: 23383. 
    What was the process trying to do at this point in time? And the previous entries for this PID?

    About the one channel failing - is it with a particual db or random?

  • Shaun_Taylor's avatar
    Shaun_Taylor
    10 years ago

    The client's backup interface was connected to a different switch and given a new IP address in a different VLAN. The most likely suggestion is that there was some sort of issue with the original switch as the issue was so inconsistent and nonsensical but we are unable to prove this for certain.

    Thanks for everyone's help and input.

Marianne's avatar
Marianne
Level 6
10 years ago

I normally find everything I need in level 3 logs.

Just be aware that NBU on the master server needs to be restarted to apply any changes to bprd logging.

Yes - my question to Support would be - if you suspect that the issue is with the master server, why have you never requested bprd log?

The error in Job details still looks to be like comms issue between client and media server, but the dbclient log entries for PID 23383 should tell us if client was trying to talk to the master or media server when the process timed out.

What is of utmost importance is to get a Backline Symantec engineer who specializes in DB backups who will trace the process flow to see where exactly the break in comms is.