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ruterjunior's avatar
ruterjunior
Level 4
9 years ago

Problem with VXSS auth after upgrade 7.6.1.2 to 7.7

Hi Folks.

 

I have installed a new version Netbackup 7.7 over 7.6.1.2...

All steps in Install pass... but when i open administrative console, error with VXSS authentication... i have account admin local... admin in domain... trying another users... but dont work.

vxssauthfail.PNG

Im clone my vm, and install after remove all netbackup... install works... enter in netbackup administrative console... thats perfect... but im lost all... my catalog backup... files in tapes... it's possible recovery all? but im prefer fix vxss auth for keep my catalog and files in tapes ok.

7.7
Backup and Recovery
Error messages
NetBackup
Recovering
Restore
Troubleshooting
Upgrade
Virtualization
Windows Server (2003-2008)
  • ruterjunior's avatar
    ruterjunior
    9 years ago

    Hello folks.

     

    This article fix this problem

     

    http://www.symantec.com/connect/forums/problem-vxss-auth-after-upgrade-7612-77

     

     

    thanks for you help

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  • _MBR_'s avatar
    _MBR_
    Level 3
    9 years ago

    You are completely right. Additional runs show acceleration ratios of 98%. Didn't thought of it in the rush.

    Did you experience this issue also before? How did you come to this workaround? Symantec support didn't know this issue. nor did they come with a (this) workaround :(

     

  • ruterjunior's avatar
    ruterjunior
    Level 4
    9 years ago

    Support of symantec collected log and another files, i waiting for a new contact.

    Vendor think is a problem with database corrupted.

  • ruterjunior's avatar
    ruterjunior
    Level 4
    9 years ago

    Hi folks... i found in logs with java (nbjlogs) a erro with auth vxss in port 1556...

     

    when i trying close a connection telnet  in this port, works good... after i'm trying open netbackup administrative console and works. 

     

    maybe i force connect in this port, i go back to test, create a new clone over my vm with netbackup version 7.6.1.2 and upgrade to 7.7 and test telnet before login to see if can work

  • ruterjunior's avatar
    ruterjunior
    Level 4
    9 years ago

    Hello folks.

     

    This article fix this problem

     

    http://www.symantec.com/connect/forums/problem-vxss-auth-after-upgrade-7612-77

     

     

    thanks for you help

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    Please provide the real fix. 

    The URL above is the link to this post.