Hello, not sure if I am posting this correctly ( just joined with a new user account). The topic "Cannot log into GUI, status 526" seems to fit my stuation, but the solution does not seem to apply to me. So when I try to log onto Netbackup admin console ( NB ver 8.1.2) from Win 10, I get status 526 Cannot Connect to the PBX service. I have master server on Centos 7; media server on Win server 2008R2; and have i500 for automatic tape library; and VNX5400 for NDMP backup/restore. I think the problem started in BAR GUI, as I was trying to do a NDMP restore on a folder; I think I incorrectly selected a Full backup and 2 incremental backups after the Full backup (3 backups all at once) and clicked on “Start Restore”; the GUI got hung, and Netbackup never recovered from that. I restarted Netbackup processes ( bp.killl_all, bp_start_all). I also tried rebooting the master server and the media server. But the problem never cleared up; I cannot login to the admin console, and the nackups do not seem to be running. I also tried to restart PBX process, etc. without success. Any help would be appreciated.

Hi fly99h I didn't mean for you to uninstall the RPM, just reinstall. You appear to have also uninstalled some critical NetBackup packages so it is good that you have a snapshot you can recover to. For PBX - just try something like "rpm -i --force VRTSpbx.rpm" CheersDavid

Yes, bpps has different switches for what OS you're using.PBX is definitely handled by CentOS, or else you would not have been able to use the server for backups. Stop all processes on the master and media serverRun bpclntcmd -clear_host_cacheStart PBX using the default install location for NBU (linked to /etc/init.d): /opt/VRTSpbx/vxpbx_exchanged startIf it starts successfully on the master server, start the remaining NBU processes with bp.start_all. With NBU processes stopped on your Windows media server, go to Services and restart PBX again. Your order is: Stop NBU processes (confirm with bpps or Task Manager) > stop PBX > start PBX > start NBU processes. If PBX is not running when you start services, things will not come up cleanly and you will keep having issues. These two articles seem to detail what you're experiencing, and they both point to issues with the file system for PBX not being mounted after reboot: https://www.veritas.com/support/en_US/article.100033993https://www.veritas.com/support/en_US/article.100031908

Hi fly99h Has someone messed around with the contents of the /opt file system? That message you show when trying to start PBX is indicating that the init script cannot find the binary! Investigate if the directory/folder "/opt/VRTSpbx/bin/" exists and that there is a binary pbx_exchange in that directory (if it exists, check the size as well). Also can you run the command "rpm -qa | grep VRTSpbx" and show the output to verify that the RPM binary is still installed. CheersDavid

fly99h The main problem is with PBX not running. This is preventing other processes (e.g. nbemm, nbpem, nbrb) from starting up. Please have a look at the TN's that EthanH posted to fix this. Please stop all NBU processes with 'netbackup stop or bp.kill_all', then start PBX. Only when you have confirmed that PBX is running, start NBU (netbackup start or bp.start_all).Check with bpps -x When all is good on the master, You can restart NBU on the Windows media server:From cmd: bpdown -v -f.Use Services to stop Private Branch ExchangeStart Private Branch ExchangeFrom cmd: bpup -v -f Next: Speak to your management about CentOS that is not supported as NBU master server.

The danger is that if you have a catastrophe or require Veritas support, they will say they are unable to help you because your environment is unsupported.

Hi fly99h Just to clarify things around Centos support for a master server OS platform - what others have said is true in that for NetBackup 8.1.2 is is an unsupported OS platform. Cheap and "about identical" are not good reasons to use for something critical like data protection. However Centos it is not completely unsupported. If you are running NetBackup 8.2 or newer, then Centos is a supported platform for a master server depending on which version of Centos is used (Centos 8.1+, or Centos 7.7+) - you should check the SCL for further details.

Re: Cannot log into GUI, status 526

19 Replies

Marianne
Level 6
4 years ago
Please post output of bpps -x.
This will confirm if all NBU processes are running.

PS:
Are you aware that CentOS is not supported as NBU master server?
EthanH
Level 4
4 years ago
Were you able to get this sorted out?
If the backups are running, the GUI status 526 is most likely a symptom of a bigger issue on the master server. Runnin bpps -x and make sure that nbwmc and nbsl are running, as that's usually the issue when the admin console is unresponsive.
I would also check and make sure that there aren't any defunct Java processes running on your PC.
Finally, make sure you use "Run as Administrator" when opening the Admin Console for non-AD master servers.
- fly99h
  Level 3
  4 years ago
  Thank you for responses; in my case, backups are NOT running.
  Between centos master server and Windows media server, there seems to be different syntax for bpps ( ex: -x meaning exclude in windows ).
  Not quite sure which output is more trustworthy.
  
  centos$ bpps -x
  NB Processes
  ------------
  root 9212 1 2 Oct05 ? 00:18:44 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/g lobal/databases.conf -hn 5
  nbwebsvc 9618 1 0 Oct05 ? 00:04:21 /usr/openv/java/jre/bin/java -Dnop -Djava.util.logging.manager=org.apache.juli.C lassLoaderLogManager -Dnbwmc -d64 -Xms1024m -Xmx1024m -XX:MetaspaceSize=192m -XX:NewRatio=1 -XX:SurvivorRatio=4 -XX:-UseAdaptive SizePolicy -Djava.library.path=/usr/openv/lib -DNB_HOSTNAME=CENTOS-SERVER -DNB_INSTALL_DIR=/usr/openv -DVAR_GLOBAL=/usr/op env/var/global -Djava.util.logging.config.file=/usr/openv/wmc/config/tomcat.logging.properties -Dvrts.NBJAVA_CONF=/usr/openv/wmc /config/nbj.conf -Dvrts.common.utilities.DEBUG_PROPERTIES=/usr/openv/wmc/config/Debug.properties -Dlog.conf.path=/usr/openv/netb ackup/nblog.conf -Dvrtsat.home=/usr/openv/netbackup/sec/at -Dvrtsat.datadir=/usr/openv/var/vxss -Djdk.tls.ephemeralDHKeySize=204 8 -Djdk.tls.rejectClientInitiatedRenegotiation=true -verbose:jni -XX:ErrorFile=/usr/openv/wmc/webserver/logs/hs_err_pid%p.log -X X:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/usr/openv/wmc/webserver/logs -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.h andler.pkgs=org.apache.catalina.webresources -Djava.endorsed.dirs=/usr/openv/wmc/webserver/endorsed -classpath /usr/openv/wmc/we bserver/bin/bootstrap.jar:/usr/openv/wmc/webserver/bin/tomcat-juli.jar -Dcatalina.base=/usr/openv/wmc/webserver -Dcatalina.home= /usr/openv/wmc/webserver -Djava.io.tmpdir=/usr/openv/wmc/webserver/temp org.apache.catalina.startup.Bootstrap start
  root 10623 1 0 Oct05 ? 00:00:01 /usr/openv/netbackup/bin/vnetd -proxy inbound_proxy -number 0
  root 10625 1 0 Oct05 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -proxy outbound_proxy -number 0
  root 10691 1 0 Oct05 ? 00:00:04 /usr/openv/netbackup/bin/vnetd -standalone
  root 10698 1 0 Oct05 ? 00:00:00 /usr/openv/netbackup/bin/bpcd -standaloneE:\Program Files\Veritas\NetBackup\bin
  root 10960 1 0 Oct05 ? 00:00:19 /usr/openv/netbackup/bin/bprd
  root 10978 1 0 Oct05 ? 00:00:00 /usr/openv/netbackup/bin/bpcompatd
  root 11007 1 0 Oct05 ? 00:00:00 /usr/openv/netbackup/bin/bpdbm
  root 11011 11007 0 Oct05 ? 00:00:10 /usr/openv/netbackup/bin/bpjobd
  root 11388 1 0 Oct05 ? 00:00:06 /usr/openv/netbackup/bin/nbcssc -a NetBackup
  
  MM Processes
  ------------
  root 10931 1 0 Oct05 ? 00:00:35 /usr/openv/volmgr/bin/ltid
  root 10937 1 0 Oct05 ? 00:00:35 vmd
  
  Shared Veritas Processes
  -------------------------
  
  #####################################
  E:\Program Files\Veritas\NetBackup\bin\bpps
  PS E:\> E:\"Program Files"\Veritas\NetBackup\bin\bpps
  
  COMMAND PID LOAD TIME MEM START
  nbdisco 2624 0.000% 3.931 28M 10/05/20 18:32:25.262
  vnetd 2804 0.000% 0.156 11M 10/05/20 18:32:29.162
  nbrmms 2836 0.000% 1.482 36M 10/05/20 18:32:30.301
  vnetd 2844 0.000% 0.234 21M 10/05/20 18:32:30.442
  vnetd 2876 0.000% 0.312 24M 10/05/20 18:32:30.473
  vnetd 2884 0.000% 1.778 19M 10/05/20 18:32:30.473
  nbsl 2580 0.000% 0.889 41M 10/05/20 18:32:38.366
  nbsvcmon 3524 0.000% 0.468 18M 10/05/20 18:32:52.126
  bpinetd 3556 0.000% 27.081 12M 10/05/20 18:32:54.232
  bpcd 3696 0.000% 0.374 16M 10/05/20 18:32:57.305
  ltid 3864 0.000% 0.249 19M 10/05/20 18:32:58.958
  vmd 3672 0.000% 0.187 20M 10/05/20 18:33:13.623
  bpps 8440 0.000% 0.249 8.1M 10/06/20 08:59:22.662
  ###############################################
  The following seems to indicate that pbx service is perhaps not handled by
  Centos master server
  (
  [root]# /etc/rc.d/init.d/vxpbx_exchanged start
  Veritas PBX Exchange daemon not found on this host.
  )
  Also, I found ( on windows media server) “Veritas Private Branch Exchange” service in compu mgmt “services”; however, When I restarted that service, I saw no impact from that; nothing seemed to change.
  - EthanH
    Level 4
    4 years ago
    Yes, bpps has different switches for what OS you're using.
    PBX is definitely handled by CentOS, or else you would not have been able to use the server for backups.
    Stop all processes on the master and media server
    Run bpclntcmd -clear_host_cache
    Start PBX using the default install location for NBU (linked to /etc/init.d): /opt/VRTSpbx/vxpbx_exchanged start
    If it starts successfully on the master server, start the remaining NBU processes with bp.start_all.
    With NBU processes stopped on your Windows media server, go to Services and restart PBX again. Your order is: Stop NBU processes (confirm with bpps or Task Manager) > stop PBX > start PBX > start NBU processes. If PBX is not running when you start services, things will not come up cleanly and you will keep having issues.
    These two articles seem to detail what you're experiencing, and they both point to issues with the file system for PBX not being mounted after reboot:
    https://www.veritas.com/support/en_US/article.100033993
    https://www.veritas.com/support/en_US/article.100031908

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Re: Cannot log into GUI, status 526

19 Replies

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