Unable to take inventory in nbu
- 10 years ago
This sounds like an issue with the robot having problems accessing the slots rather than a NetBackup issue
Have you tried using robtest to move the tapes?
- 10 years ago
On some libraries, usually the smaller ones, sometimes... one of the slots doubles up as the map port. e.g. slot 24 can be a slot and can also be the MAP port or 'mail slot' port - at the same time!
So, you can have a library with 24 slots, all occupied, and everything is normal and fine. But when you then try an 'empty_map' action... then... the library reports back to NetBackup that it was unable to empty the MAP - but we know that it didn't need to do that... but NetBackup cannot know any different because the library only reports back to NetBackup that 24 slots exist and that a MAP port exists - but the library does not inform NetBackup that the MAP port/mail-slot port is also the 24th slot.
So, because the tape library vendor has tried to be efficient and clever with their design - this can leave us scratching our heads - until we read the product manual - which tells us what is going on.
HTH.