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Mat7532's avatar
Mat7532
Level 2
6 years ago

Unable to inventory tape in second magazine

Hello,

I have a scalar i40 with 2 magazine of 20 tapes and 25 licences to use it.

In netbackup (7.7.2) when I do an inventory on the robot I have only 20 tapes.

I do inventory with "update volume configuration" and "empty media access port prior update" options without success

I executed robtest command and I have same result only one magazine seen.

Why I can't see the second magazine in netbackup and use my 25 licences ?

Thanks

 

 

7.7
windows server 2012
  • Marianne's avatar
    Marianne
    6 years ago
    The problem is with the robot config.

    Number of Drives : 2
    Number of Slots : 20
    Number of Media Access Ports: 20

    The slots in the 2nd magazine are all configured as Media Access Ports.
    You need to look at the hardware config.
  • Tape_Archived's avatar
    Tape_Archived
    6 years ago

    Please login to i40 web console and then check what are the number of slots licensed.

    Login to i40 => Reports => System Information => Library Partitions

    Also, under Reports => Slots you will find the details about your licensed slots, drives, i/o, cleaning slots. Please verify this and if it does not matches your expected # of slots you may have to contact quantum support to fix it.

     

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  • Marianne's avatar
    Marianne
    Level 6
    6 years ago

    Please show us output of 'scan -changer'

    This will show us how the slots are configured on the robot: 

    Number of Drives : 
    Number of Slots  : 
    Number of Media Access Ports: 
     
    It seems that slots in the one magazine may be all configured as Media Access Ports.
    NBU can only add what the robot communicates from its config. 
    • Mat7532's avatar
      Mat7532
      Level 2
      6 years ago

      Here is the result of "scan -changer"

      ------------------------------------------------------------
      Device Name : ""
      Passthru Name: ""
      Volume Header: ""
      Port: 6; Bus: 0; Target: 7; LUN: 1
      Inquiry : "QUANTUM Scalar i40-i80 150G"
      Vendor ID : "QUANTUM "
      Product ID : "Scalar i40-i80 "
      Product Rev: "150G"
      Serial Number: "QUANTUMD0H00xxxxxx_LLA"
      WWN : ""
      WWN Id Type : 0
      Device Identifier: "QUANTUM D0H00xxxx_LLA "
      Device Type : SDT_CHANGER
      NetBackup Robot Type: 8
      Removable : Yes
      Device Supports: SCSI-3
      Number of Drives : 2
      Number of Slots : 20
      Number of Media Access Ports: 20
      Drive 1 Serial Number : "C38D4A7000"
      Drive 2 Serial Number : "C38D4A7004"
      Flags : 0x0
      Reason: 0x0

      • Marianne's avatar
        Marianne
        Level 6
        6 years ago
        The problem is with the robot config.

        Number of Drives : 2
        Number of Slots : 20
        Number of Media Access Ports: 20

        The slots in the 2nd magazine are all configured as Media Access Ports.
        You need to look at the hardware config.