SAP HANA Full Backups Show 0 Kilobytes Written and 0 Files Written

So just to make sure, while the detailed status says "status 0", the job still says connecting?

If your SAP admin says that the backup worked, then he must be seeing the snap finished on his side. NetBackup could be waiting for the snap to write to disk, so status is connecting. I assume the child job ended?

If the job is truly finshed, I would now want to know what is available to restore. What images do you have and do they have any size to them?

@SymTerry - During the Full backup using the 'Sap_hanadb_backup" script, the activity stays connecting during the backup.  It never changes to writing during the process.  It does change to completed when finished.  I was only showing this, because im curious if this is normal.

- The SAP Admin stated he "Sees" the backup Start and Finish.  He is using the SAP Hana Studio to view this, which i have not been granted access to .

When i look at the BAR for this host, using the SAP policy type, i see that data has been backed up, but no information is shown about the backup.  I recieve this error

Here is what i see as netbackup history, which looks very similar to sql backups.  I do know they have done multiple log file restores, and a database restore previously.

Just to make sure, when you launched the BAR GUI did you right click and run as administrator? This has been known to cause that error message.

Also, That is a lot of red dots. Are those all failed backups amung the one successful backup?

What is the version of NetBackup you have? I would also like to see the  <install_path>\NetBackup\logs\backint log if you have it.

Yes, i try to open the admin console and bar gui as administrator at all times.   Those red dots are SAP HANA Log files (i guess), that are backed up using a user directed backup method using the initsap.utl, and scheduling through SAP Hana Studio.  I dont have any control over them, they run every 30 seconds or more.

Netbackup Version:  7.5.0.6 - hana appliances are running 7.5.0.6

Server OS: All media servers and Master is 2008 r2

* is it possible that because my daily full backups are calling on a script to backup the database, that the reason i dont see any data written, is because netbackup calls on the script, which runs successfully?  i had an issue where the sap admin put an inccorect directory in the backup path of the script and though this was incorrect, netbackup showed the job as successful.  So just thinking if the script runs successfully that all i see is a successful run of the script? *

Are the Backint logs located on the master or on the appliance itself?

The job starting the script is a control job and will never transfer any data.

Unfortunately I can't see details form the screen dump due to the resolution. But you should see additional jobs from the SAP Hana being run. Can you confirm this ?

Backint logs are located on the client. Ensure the backint directory has 777 permission so SAP can write debug logs into the directory.

When the Full Backup runs no additional jobs are seen.

And the SAP-LOGS I can see it just archive logs and not the database backup ?

Do you have a exclude_file on the SAP Hana client ?

Try to remove it and re-run the backup - fiel system backup must be disabled meanwhile. Could be that the SAP backup read the exclude list when it should not !

Might be handy to give us a bigger picture eg policy , scripts etc. Me I've run lots of SAP backups but via hot online agent based so might be very different from SAP HANA. Suffice to say, 0 bytes doesnt look too good but as stated theres parent jobs and theres child and the children carry the data load. Maybe I can see the same policy in the image showing there is transferred data?

Got a dev environment? Do a full backup then go for a full restore...

Jim

Right, as Jim said, Parent and Child jobs. You should see them in the activity monitor. What are the resulting status of these jobs and what does the detailed status say for them?

the status for the fulls are successful with a status code 0.   i posted the detailed status of one in a earlier post above.  if you double click the image it will open in a new window.

Update - the SAP admins were needing to restore one of the Hana appliances earlier tonight, and used a full backup of the database from the first of April, then one from the 2 of April.  Both were successful. Looking at the client backup report these two backups show 0 data backed up, and 0 files backed up, but the restore was successful through Hana studio.  I'm still awaiting a screenshot from Hana studio showing how much data is being backed up using the hanadb script.