This should be obvious but software can't work with resources unavailable to the host operating system. You need to see the tape drives from Windows device manager before configuring them with NetBackup.
If some tape drives are missing then confirm the tape drives are online, check the cables, check again the SAN switches are configured properly and update the HBA drivers and the tape firmware if required/recommended. If some tape drives are working and others are not, try exchanging their cables to confirm if the problem is with the drives, cables or switch port.