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nbustarter380's avatar
nbustarter380
Level 6
13 years ago

The status code 58 Can’t connect to client

I am having a issue with a Windows Client not backing up, I installed the NBU 7.1 client on a Windows 2008 server but's its not connecting to the master server.   When I go to host properties then ...
Backing Up
Backup and Recovery
NetBackup
Troubleshooting
  • nbustarter380's avatar
    nbustarter380
    13 years ago

    Thanks to all who responded!

     

    It turns out the IP address the clien was using needed to be put in the firewall rules after all.

nbustarter380's avatar
nbustarter380
Level 6
13 years ago

Thanks revaroo,

 

when I ran this >>> bptestbpcd -client <clientname> -verbose  from the master I got the following

  [root@nbuserver2 ~]# bptestbpcd -client daylight1.dov.state.ny.us -verbose

<16>bptestbpcd main: Function ConnectToBPCD(daylight1.dov.state.ny.us) failed: 25

cannot connect on socket

I ran the following from the master also

telnet <client> 1556

telnet <client> 13724

here are the results

 root@nbuserver2 ~]# telnet daylight1 1556

daylight1/1556: Name or service not known

[root@nbuserver2 ~]# telnet daylight1.dov.state.ny.us  1556

Trying 10.77.12.21...

telnet: connect to address 10.77.12.21: Connection timed out

telnet: Unable to connect to remote host: Connection timed out

[root@nbuserver2 ~]# telnet daylight1.dov.state.ny.us  13724

Trying 10.77.12.21...

telnet: connect to address 10.77.12.21: Connection timed out

telnet: Unable to connect to remote host: Connection timed out

[root@nbuserver2 ~]#

Thanks