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matt077's avatar
matt077
Level 5
12 years ago

unable to log into Netbackup GUI (Status 526)

Hi all

i'm having trobule with a box running redhat 5 and netbackup 7.1, i cant connect to the GUI, i get unbale to log in, status 526

From the log, i get the below -

Connecting to vnetd service over PBX port = 1556
ServerInterface:Logon:Exception encountered null
ServerInterface:Logon - Initial host:null, Current host:valorum, PBX port:1556
Can not connect to the NB-Java authentication service on valorum on port 1556.  Exception:
vrts.common.server.CantConnectToAuthServViaVNETDException

Any ideas what can cause this?

Thanks

7.1.x and Earlier
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  • Mark_Solutions's avatar
    Mark_Solutions
    12 years ago

    Check all services are running (bpps -x) on that server that you are connecting to - if in doubt do a netbackup start (in the bin/goodies directory) but if pbx_exchange itself is not running you may need to start that first (pbx_exchanged start)

    If all services were running then check for firewalls (local and on the server) in case something is just blocking your communications

    If you are running the console on a PC with UAC enabled then remember to right click and rin as administrator

    Hope this helps

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    Check all services are running (bpps -x) on that server that you are connecting to - if in doubt do a netbackup start (in the bin/goodies directory) but if pbx_exchange itself is not running you may need to start that first (pbx_exchanged start)

    If all services were running then check for firewalls (local and on the server) in case something is just blocking your communications

    If you are running the console on a PC with UAC enabled then remember to right click and rin as administrator

    Hope this helps

  • Stumpr2's avatar
    Stumpr2
    Level 6
    12 years ago

    Are you running Java 7.1
    Unfortunately the same version of Java as the NetBackup is usually required.
    I have had 3 different versions of Java on my desktop in order to support several netBackup environments.

  • matt077's avatar
    matt077
    Level 5
    12 years ago

    output from bpps -x

    [root@systemx bin]# ./bpps -x
    NB Processes
    ------------
    root      3527     1  0 16:25 ?        00:00:00 /usr/openv/netbackup/bin/vnetd -                                                                             standalone
    root      3530     1  0 16:25 ?        00:00:00 /usr/openv/netbackup/bin/bpcd -s                                                                             tandalone
    root      3598     1  0 16:25 ?        00:00:00 /usr/openv/db//bin/NB_dbsrv @/us                                                                             r/openv/var/global/server.conf @/usr/openv/var/global/databases.conf -hn 7
    root      3789     1  0 16:26 ?        00:00:00 /usr/openv/netbackup/bin/bprd
    root      3794     1  0 16:26 ?        00:00:00 /usr/openv/netbackup/bin/bpcompa                                                                             td
    root      3801     1  0 16:26 ?        00:00:00 /usr/openv/netbackup/bin/bpdbm
    root      5077     1  0 16:26 ?        00:00:00 /usr/openv/netbackup/bin/admincm                                                                             d/bpstsinfo -UPDATE


    MM Processes
    ------------
    root      3781     1  0 16:25 ?        00:00:00 /usr/openv/volmgr/bin/ltid
    root      3787     1  0 16:26 ?        00:00:00 vmd


    Shared Symantec Processes
    -------------------------
     

    also a print screen of the error when i load up the gui software (this is from sitting infront of the system)

     

  • Stumpr2's avatar
    Stumpr2
    Level 6
    12 years ago

    did you miss the last line when you cut/paste the bpps -x output?

    should be

    Shared Symantec Processes
    -------------------------
    root      4260     1  0  2012 ?        01:30:03 /opt/VRTSpbx/bin/pbx_exchange
     

     

  • Stumpr2's avatar
    Stumpr2
    Level 6
    12 years ago

    The following example is from a Solaris 9 server running NetBackup 6.0:
    # /usr/openv/netbackup/bin/bpps -x
    ...
    Shared VERITAS Processes
    ------------------------
    root 827 1 0 Sep 23 ? 1:26 /opt/VRTSpbx/bin/pbx_exchange

    To stop thepbx_exchange daemon:
    # /opt/VRTSpbx/bin/vxpbx_exchanged stop

    To start thepbx_exchange daemon:
    # /opt/VRTSpbx/bin/vxpbx_exchanged start



     

  • matt077's avatar
    matt077
    Level 5
    12 years ago

    the prolbem was with /opt/VRTSpbx/bin/pbx_exchange, looks like something or someone removed it from the system as it wasnt installed crying

    i've installed the packages again and all is now fine

    Thanks for your help all!