VMware policy restore error(2820) - Netbackup 7.5.0.3
Hi guys,
yesterday we've upgraded netbackup from 7.1 to 7.5.0.3
i updated our VMware's policy from FlashBackup-Windows to VMware backup type.
then came nightly full backup which ran fine.
and the day after i was requested to restore a file from a virtual machine that was backed up.
so... i started the restore of a single file from our Master/Media server using BAR back to the original server that the file was backed up from,
and got the following error:
7/23/2012 5:36:06 PM - begin Restore
7/23/2012 5:36:35 PM - media XXXXX required
7/23/2012 5:36:35 PM - restoring image SERVER_1343006964
7/23/2012 5:36:35 PM - Info bprd(pid=8380) Restoring from copy 1 of image created 07/23/12 04:29:24
7/23/2012 5:37:01 PM - Info bptm(pid=7348) start
7/23/2012 5:37:01 PM - started process bptm (7348)
7/23/2012 5:37:01 PM - Info bpdm(pid=7348) reading backup image
7/23/2012 5:37:01 PM - Info bptm(pid=7348) using 32 data buffers
7/23/2012 5:37:01 PM - Info bptm(pid=7348) spawning a child process
7/23/2012 5:37:01 PM - Info bptm(pid=7348) child pid: 8628
7/23/2012 5:37:01 PM - Info bptm(pid=8628) start
7/23/2012 5:37:01 PM - started process bptm (8628)
7/23/2012 5:37:01 PM - Info bptm(pid=7348) Waiting for mount of media id XXXXX (copy 1) on server MASTERSERVER.
7/23/2012 5:37:01 PM - started process bptm (7348)
7/23/2012 5:37:01 PM - mounting XXXXX
7/23/2012 5:37:01 PM - Info bptm(pid=7348) INF - Waiting for mount of media id XXXXX on server MASTERSERVER for reading.
7/23/2012 5:37:01 PM - requesting resource XXXXX
7/23/2012 5:37:01 PM - granted resource XXXXX
7/23/2012 5:37:01 PM - granted resource Tape1
7/23/2012 5:37:53 PM - mounted; mount time: 00:00:52
7/23/2012 5:37:53 PM - Info bptm(pid=7348) XXXXX
7/23/2012 5:37:53 PM - Info bptm(pid=7348) INF - Waiting for positioning of media id XXXXX on server MASTERSERVER for reading.
7/23/2012 5:37:53 PM - positioning XXXXX to file 298
7/23/2012 5:42:32 PM - positioned XXXXX; position time: 00:04:39
7/23/2012 5:42:32 PM - begin reading
7/23/2012 5:42:32 PM - Info bptm(pid=7348) waited for empty buffer 13 times, delayed 33 times
7/23/2012 5:42:32 PM - end reading; read time: 00:00:00
7/23/2012 5:42:32 PM - Info bptm(pid=7348) completed reading backup image
7/23/2012 5:42:32 PM - Info bptm(pid=7348) EXITING with status 0 <----------
7/23/2012 5:43:00 PM - Info bpbrm(pid=7924) connect failed STATUS (18) CONNECT_FAILED
7/23/2012 5:43:00 PM - Info bpbrm(pid=7924) status: FAILED, (42) CONNECT_REFUSED; system: (10061) No connection could be made because the target machine actively refused it. ; FROM 0.0.0.0 TO SERVER IP.IP.IP.IP bpcd VIA pbx
7/23/2012 5:43:00 PM - Info bpbrm(pid=7924) status: FAILED, (42) CONNECT_REFUSED; system: (10061) No connection could be made because the target machine actively refused it. ; FROM 0.0.0.0 TO SERVER IP.IP.IP.IP bpcd VIA vnetd
7/23/2012 5:43:00 PM - Info bpbrm(pid=7924) status: FAILED, (42) CONNECT_REFUSED; system: (10061) No connection could be made because the target machine actively refused it. ; FROM 0.0.0.0 TO SERVER IP.IP.IP.IP bpcd
7/23/2012 5:43:00 PM - Error bpbrm(pid=7924) Cannot connect to SERVER
7/23/2012 5:43:00 PM - Info tar32(pid=0) done. status: 58: can't connect to client
7/23/2012 5:43:00 PM - Error bpbrm(pid=7924) client restore EXIT STATUS 58: can't connect to client
7/23/2012 5:54:33 PM - restored image SERVER_1343006964 - (cannot connect on socket(25)); restore time 00:17:58
7/23/2012 5:54:33 PM - end Restore; elapsed time: 00:18:27
VMware policy restore error(2820)
Help? what should i do next?
If you need to restore the vmware image level backups to file system level, you need to install NetBackup client software on the target VMware client.
Also refer the below article
http://www.symantec.com/docs/TECH138580