VMware policy restore error(2820) - Netbackup 7.5.0.3

Hi guys,

yesterday we've upgraded netbackup from 7.1 to 7.5.0.3

i updated our VMware's policy from FlashBackup-Windows to VMware backup type.

then came nightly full backup which ran fine.

and the day after i was requested to restore a file from a virtual machine that was backed up.

so... i started the restore of a single file from our Master/Media server using BAR back to the original server that the file was backed up from,

and got the following error:

7/23/2012 5:36:06 PM - begin Restore
7/23/2012 5:36:35 PM - media XXXXX required
7/23/2012 5:36:35 PM - restoring image SERVER_1343006964
7/23/2012 5:36:35 PM - Info bprd(pid=8380) Restoring from copy 1 of image created 07/23/12 04:29:24   
7/23/2012 5:37:01 PM - Info bptm(pid=7348) start           
7/23/2012 5:37:01 PM - started process bptm (7348)
7/23/2012 5:37:01 PM - Info bpdm(pid=7348) reading backup image         
7/23/2012 5:37:01 PM - Info bptm(pid=7348) using 32 data buffers        
7/23/2012 5:37:01 PM - Info bptm(pid=7348) spawning a child process        
7/23/2012 5:37:01 PM - Info bptm(pid=7348) child pid: 8628         
7/23/2012 5:37:01 PM - Info bptm(pid=8628) start           
7/23/2012 5:37:01 PM - started process bptm (8628)
7/23/2012 5:37:01 PM - Info bptm(pid=7348) Waiting for mount of media id XXXXX (copy 1) on server MASTERSERVER.
7/23/2012 5:37:01 PM - started process bptm (7348)
7/23/2012 5:37:01 PM - mounting XXXXX
7/23/2012 5:37:01 PM - Info bptm(pid=7348) INF - Waiting for mount of media id XXXXX on server MASTERSERVER for reading.
7/23/2012 5:37:01 PM - requesting resource XXXXX
7/23/2012 5:37:01 PM - granted resource XXXXX
7/23/2012 5:37:01 PM - granted resource Tape1
7/23/2012 5:37:53 PM - mounted; mount time: 00:00:52
7/23/2012 5:37:53 PM - Info bptm(pid=7348) XXXXX           
7/23/2012 5:37:53 PM - Info bptm(pid=7348) INF - Waiting for positioning of media id XXXXX on server MASTERSERVER for reading.
7/23/2012 5:37:53 PM - positioning XXXXX to file 298
7/23/2012 5:42:32 PM - positioned XXXXX; position time: 00:04:39
7/23/2012 5:42:32 PM - begin reading
7/23/2012 5:42:32 PM - Info bptm(pid=7348) waited for empty buffer 13 times, delayed 33 times   
7/23/2012 5:42:32 PM - end reading; read time: 00:00:00
7/23/2012 5:42:32 PM - Info bptm(pid=7348) completed reading backup image        
7/23/2012 5:42:32 PM - Info bptm(pid=7348) EXITING with status 0 <----------       
7/23/2012 5:43:00 PM - Info bpbrm(pid=7924) connect failed STATUS (18) CONNECT_FAILED       
7/23/2012 5:43:00 PM - Info bpbrm(pid=7924)  status: FAILED, (42) CONNECT_REFUSED; system: (10061) No connection could be made because the target machine actively refused it. ; FROM 0.0.0.0 TO SERVER IP.IP.IP.IP bpcd VIA pbx
7/23/2012 5:43:00 PM - Info bpbrm(pid=7924)  status: FAILED, (42) CONNECT_REFUSED; system: (10061) No connection could be made because the target machine actively refused it. ; FROM 0.0.0.0 TO SERVER IP.IP.IP.IP bpcd VIA vnetd
7/23/2012 5:43:00 PM - Info bpbrm(pid=7924)  status: FAILED, (42) CONNECT_REFUSED; system: (10061) No connection could be made because the target machine actively refused it. ; FROM 0.0.0.0 TO SERVER IP.IP.IP.IP bpcd
7/23/2012 5:43:00 PM - Error bpbrm(pid=7924) Cannot connect to SERVER        
7/23/2012 5:43:00 PM - Info tar32(pid=0) done. status: 58: can't connect to client     
7/23/2012 5:43:00 PM - Error bpbrm(pid=7924) client restore EXIT STATUS 58: can't connect to client   
7/23/2012 5:54:33 PM - restored image SERVER_1343006964 - (cannot connect on socket(25)); restore time 00:17:58
7/23/2012 5:54:33 PM - end Restore; elapsed time: 00:18:27
VMware policy restore error(2820)

 

 

 

Help? what should i do next?