BESR 2010 - service vprosvc.exe hangs

Event Type:    Warning
Event Source:    PlugPlayManager
Event Category:    None
Event ID:    257
Date:        26.10.2010
Time:        18:32:38
User:        N/A
Timed out sending notification of target device change to window of "C:\Program Files\Symantec\Backup Exec System Recovery\Agent\VProSvc.exe"

 

Here was the underlying process blocking vprosvc.exe: PlugPlayManager

That's what I found in the event log after rebooting the server.

Try to logon as local system and kill the process or use taskkill /IM vprosvc.exe /F.

Any updates ?

I wanted to wait to see if the process would froze again. It happened today. The last time I solved it by restarting the server outside office hours.

How can I logon as local system?

The taskkill /IM vprosvc.exe /F  returns the same as the task manager kill process: Access is denied.

Regards.
G

You might schedule the taskkill using an AT. This should run the command in the context of Local system.

I tried with the sheduled task... no luck:

0x1: An incorrect function was called or an unknown function was called.

I made sure I had the correct syntax.

I tried with psexec... no luck:

PsExec.exe -s taskkill /IM vprosvc.exe /F

PsExec v1.98 - Execute processes remotely
Copyright (C) 2001-2010 Mark Russinovich
Sysinternals - www.sysinternals.com


ERROR: The process "VProSvc.exe" with PID 1684 could not be terminated.
Reason: Access is denied.
taskkill exited on SRVEX01 with error code 1.

Regards.

G

Then you have to reboot I think.

Any news here ?

The server was rebooted and things got back to normal.

I am planning an update of the BESR 2010 installation during the next maintenance window. I'll see if the problem was triggerd by BESR or a Windows component.

Regards.
G

So would you please mark this post as solved ?