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Derrick2's avatar
Derrick2
Level 3
14 years ago

BESR 2010 unable to granular restore emails

We have recently installed BESR backup on our SBS 2003, running exchange 2003.

The backups seem to be working fine.

I can open a backup and restore a file, but emails fail.

It stops while 'prepareing Message Store' with the following error:

Error encountered while attempting to prepare the Message STore 'Mailbox Store ***'.

It suggests 1) make sure backup is while exchange is not busy (it's backing up at 1am), 2) ensure all storage grouop are included (It's backs up the whole drive in the server, so no chance of not doing this.)

I have had a look at the Windows log files and it seems to give this error everytime I try to open the mailstore

GranularRestore (16864) ?Volume{f3a5f7cd-cc64-11df-8b13-001d600a27e6}Program FilesExchsrvrmdbdata: An attempt to open the file "\\?\Volume{f3a5f7cd-cc64-11df-8b13-001d600a27e6}\Program Files\Exchsrvr\mdbdata\E00.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).

Any help would be appreciated.

Agent for Microsoft Exchange Server
Backup and Recovery
Error messages
MS Exchange
System Recovery
  • Derrick2's avatar
    Derrick2
    14 years ago

    I am going to try a different track.

    I notice the application error log relates to permissions. I have changed the permissions to the exchange folder MDBDATA as per the microsoft KB823022. I will try a backup again tonight and see if that helps.

    I am guessing permissions may be stopping BESR from backing up the folder properly perhaps.

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  • criley's avatar
    criley
    Moderator
    14 years ago

    Do you already have SP2 (9.0.2)? You can check this in Help/About.

    If not, get SP2 from FileConnect and upgrade. This will require a reboot. Then take a new backup and try to restore from that.

    Hope that helps.

  • Derrick2's avatar
    Derrick2
    Level 3
    14 years ago

    Thanks for the advice I will try it in the next few days (Hopefully tonight if I can get the guys out of the office on Melbourne Cup day ;-)).

    I had selected 'Check for updates' in the program itself but it didn't register an update.

    I am downloading the file on a different machine manually.

  • Derrick2's avatar
    Derrick2
    Level 3
    14 years ago

    Chris,

    Unfortunately it is still coming up with the same error after the update. I have checked that the version is now at 9.0.2, and did a full backup last night (not an incremental).

    Thanks for your help.

    DJ

  • Derrick2's avatar
    Derrick2
    Level 3
    14 years ago

    I am going to try a different track.

    I notice the application error log relates to permissions. I have changed the permissions to the exchange folder MDBDATA as per the microsoft KB823022. I will try a backup again tonight and see if that helps.

    I am guessing permissions may be stopping BESR from backing up the folder properly perhaps.

  • Derrick2's avatar
    Derrick2
    Level 3
    14 years ago

    I tested opening emails this morning with Granular restore and the problem is fixed!

    Looks like the error was related to the permissions on MDBDATA folder not being correct.

    As stated in my first Post the error in the logs was:

    GranularRestore (16864) ?Volume{f3a5f7cd-cc64-11df-8b13-001d600a27e6}Program FilesExchsrvrmdbdata: An attempt to open the file "\\?\Volume{f3a5f7cd-cc64-11df-8b13-001d600a27e6}\Program Files\Exchsrvr\mdbdata\E00.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).

    Thanks for taking an interest in my problem, it is appreciated.