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Gilly-Bhoy's avatar
Gilly-Bhoy
Level 6
16 years ago

Error creating the custom environment

Hi All,

I'm trying to create a Customized System Recovery Disk to recover a HP ML350 with a  P400 controller.
Now I added the 2008 drivers to the CSRD as previously advised by a Symantec Employee as i'm using BESR 8.5.3 which loads the 2008 environment on start up.

But every time I try to create the SRD I get the following message after a few minutes:
Error Creating the custom recovery environment

InjectingDriver
ECA3139C
Error ECA3139C: Symantec Recovery Disk does not support the type of driver.


So I created a CSRD a couple of weeks back for a Dell PE 1950, again with the 2008 driver for the Storage Controller and tried to do it again this evening - and now it won't work!!!
Same error each time.

What am I missing here?

Thanks,
Gilly
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  • marcogsp's avatar
    marcogsp
    16 years ago
    Gilly -- I've given up on trying to inject the drivers into the SRD so I take a brute strength an ignorance approach.  I copy the entire contents of the SRD to a local folder on my workstation.  I then copy the drivers to a subfolder (can be named anything descriptive) under the DDB folder.  Make sure to include the entire installation package -- extract from archive if necessary.  Then when asked for the location of the SRD during the custom build process, I select the local folder I copied the SRD to.  Sometimes the recovery environment finds the new drivers without issue.  Other times I have to browse to the CD to load the driver.  Either way, it is better than having to remember to mount an external drive where the drivers are stored.

    You could also try the Vista drivers if available.  Vista and Server 2008 are the same code base so the drivers are supposed to same.  This might change as the separate products mature.

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  • marcogsp's avatar
    marcogsp
    Level 6
    16 years ago
    Gilly -- I've given up on trying to inject the drivers into the SRD so I take a brute strength an ignorance approach.  I copy the entire contents of the SRD to a local folder on my workstation.  I then copy the drivers to a subfolder (can be named anything descriptive) under the DDB folder.  Make sure to include the entire installation package -- extract from archive if necessary.  Then when asked for the location of the SRD during the custom build process, I select the local folder I copied the SRD to.  Sometimes the recovery environment finds the new drivers without issue.  Other times I have to browse to the CD to load the driver.  Either way, it is better than having to remember to mount an external drive where the drivers are stored.

    You could also try the Vista drivers if available.  Vista and Server 2008 are the same code base so the drivers are supposed to same.  This might change as the separate products mature.
  • Gilly-Bhoy's avatar
    Gilly-Bhoy
    Level 6
    16 years ago

    Thank's marco!

    I'll give that a shot.

    Would appreciate a little more feedback though from someone in Symantec perhaps!

  • criley's avatar
    criley
    Moderator
    16 years ago
    Specifically which driver(s) are you trying to add that causes this error?

    If you point me towards the download, I can test it here myself.
  • Gilly-Bhoy's avatar
    Gilly-Bhoy
    Level 6
    16 years ago
    It's a HP ML350 G5 Series Server. Model Number is 458240-421.
    I had to google it to find the proper link to the HP site.

    I basically picked out the 2008 stoage controller drivers for this box from the HP site.

    Funnily enough I tried this for a Dell PE 1950 and it failed in the same way. I got these drivers from the Dell site.

    Thanks
    Gilly
  • criley's avatar
    criley
    Moderator
    16 years ago
    When I look on the HP site, I see the following storage controllers for the ML350 G5:

    HP 4/8 Internal Port SAS HBA with RAID and SCxxGe series HBA Driver for Windows Server 2008
    HP ProLiant Smart Array Device Manager Extension for Windows Server 2003/2008
    HP ProLiant Smart Array SAS/SATA Controller Driver for Windows Server 2008
    HP ProLiant Smart Array SAS/SATA Controller Driver for Windows Server 2003/2008

    Which one are you trying to add?

    And I assume you are trying to add the drivers for W2K8 32bit and not 64bit..?

  • criley's avatar
    criley
    Moderator
    16 years ago
    Thanks for confirming.

    I should be able to test this tomorrow when I'm back in the office so I will reply back here once I have tested this.
  • criley's avatar
    criley
    Moderator
    16 years ago
    OK, I had some time to test this and I can add both drivers without issue. I'm using the 8.5.5 version of the SRD so you should test this at your end.

    I will need to upload the 8.5.5 SRD to our FTP site for you - I will let you know when that's ready.

    In the meantime, can you please send me a screenshot of the error you see so that I can document this issue?

    Thanks,
    Chris